Administrative Support Learning and Outreach

FRIENDSHIP COMMUNITY CARE•Russellville, AR

3d•Onsite

About The Position

The Learning and Outreach department is looking for an Admin Support! This position helps create a well-trained workforce, supports compliance with state and federal regulations, and strengthens communication across the organization. By keeping learning organized and accessible, the Learning and Outreach department directly contributes to providing safe, high-quality services for the individuals FCC serves. SUMMARY: Compiles data related to training needs and outcomes for all programs, produces reports for analysis, and assists with training initiatives at each site. Represents FCC in Outreach endeavors as needed. Assists Manager with tasks associated with learning and outreach. Keeps officiation of corporation records and executes administrative policies.

Requirements

Associate’s degree or one to two years related experience and/or training; or equivalent combination of education and experience.
Must be proficient in Microsoft Office Suite.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental relations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to work with mathematical concepts such as probability and statistical inference.
Fundamentals of math such as fractions, percentages, ratios, proportions, and reading charts and graphs as applicable to practical situations.
Ability to read financial statements, apply basic financial ratios, and reasoning to interpret and project conditions.
Ability to design systems to audit information.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to handle information of a confidential nature.
Ability to interpret a variety of information and deal with abstract variables.
Ability to multi-task.

Responsibilities

Communicates individualized queries and instructions to field staff as indicated by Manager of Learning and Outreach.
Produces reports, responds to requests, and acquires information, as a result of data compilation.
Adapts to new procedures readily.
Assists with staff recruitment by completing requests for advertising and setting up job fairs and other networking events.
Assists with ordering equipment and supplies and submitting proper paperwork following the purchase.
Greet office visitors in a friendly and helpful manner.
Receives telephone calls and takes messages for Manager and/or forwards calls to respective voicemail.
Complete all data entry duties (survey results, key performance outcomes, professional development completion statistics, etc.) for learning and outreach division.
Assists with ongoing survey development, considering results necessary to obtain forward thinking data analysis for measuring effectiveness and efficiency of division.
Participates in public relations activities as it relates to outreach.
Serves as the backup trainer at various locations as needed.
Responsible for team building and professionalism while presenting to an employee.
Coordinates all events related to outreach and learning as indicated/developed by leadership.
Develops learning modules designed for e-learning. Modules must be engaging and creative.
Make phone calls and/or in person visits to inquire about or follow up on training needs.
Tracks all employees’ training progress with routine follow up with staff, and reports delinquencies to the appropriate leadership team member.
Coordinates all special training events involving special speakers/presenters.
Follows learning design and standards established by the organization (i.e., set-up forum, food, drinks, music, etc.)
Is knowledgeable of all training regulations within Covered Entities (DDS, DHS, CARF, Medicaid)
Provides written reports weekly to the Manager of Learning and Outreach on completed training sessions/attendees, employee coaching provided, and other communications completed for the prior week.
Maintains confidentiality of all information received regarding Friendship Community Care, Inc. and the clients. Conditions of confidentiality shall be in compliance with Friendship Community Care Nondisclosure Policy and HIPAA Policies.
This job description is not intended to be all inclusive, and employee will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.
This organization reserves the right to revise or change job duties as the need arises.
This job description does not constitute a written or implied contract of employment.