Administrative Support II

Acadia•San Diego, CA

2d•$25 - $27

About The Position

Fashion Valley Comprehensive Treatment Center (CTC), part of Acadia Healthcare’s Comprehensive Treatment Centers, provides medication-assisted treatment and full-circle care. The Administrative Support role performs routine administrative functions, including preparing correspondence and reports, scheduling appointments, maintaining files, and providing information to patients or visitors. The role may also work with patients to secure billing information, reconcile billing reports, and verify insurance. Duties require knowledge of medical terminology and clinic procedures. The position is full time and works Monday through Friday from 5:30 AM to 2:00 PM, plus rotating Saturdays from 7:00 AM to 10:00 AM. The role is based in California, with a stated compensation range of $25.00–$27.00 per hour.

Requirements

High school diploma or GED equivalent.
At least 2 years of experience in medical billing and coding.
Knowledge of administrative processes and systems, including word processing and spreadsheet software, file management, and patient records.
Knowledge of handling insurance claims, including Medicare, Medicaid, and private insurers, as well as claim denials and appeals.
Accuracy in coding and entering patient data to prevent billing errors and support proper reimbursement.
Ability to resolve billing issues, including coding errors, disputed claims, and underpayments.
Ability to communicate effectively, verbally and in writing, with patients, providers, and insurance companies about billing issues or discrepancies.
Understanding of HIPAA regulations and ability to handle confidential patient information securely and discreetly.
Ability to manage multiple tasks and patient records and meet deadlines.
Comfort working in an opioid treatment program (OTP) recovery environment.

Nice To Haves

Experience in mental health or addiction treatment clinics.
Compassionate patient advocacy, particularly in helping medication-assisted treatment patients navigate insurance or financial matters.
Familiarity with medication-assisted treatment protocols and guidelines, including opioid substitution therapies such as methadone and buprenorphine and their billing.
Proficiency with electronic health record (EHR) systems and other relevant healthcare technologies.

Responsibilities

Establish, maintain, and retrieve general clinic or department files.
Manage and coordinate administrative programs or office activities.
Use computer software to create spreadsheets, manage databases, and prepare presentations, reports, and documents.
Answer telephones, take messages, and transfer calls.
Schedule appointments and update calendars.
Assist with arranging staff meetings; handle incoming and outgoing mail and faxes; prepare memos, invoices, and other reports.
Maintain electronic or paper databases and filing systems.
Perform basic bookkeeping as needed.
Work with patients to secure billing information, reconcile billing reports, and verify patient insurance, as applicable.
Perform duties using specific knowledge of medical terminology and clinic procedures.