Administrative Support II
About The Position
El Cajon Comprehensive Treatment Center (CTC), part of Acadia Healthcare’s Comprehensive Treatment Centers, is seeking an Administrative Support II for its outpatient Opioid Treatment Program in El Cajon, California. The role performs routine administrative functions, including preparing correspondence and reports, scheduling appointments, maintaining paper and electronic files, and providing information to patients or visitors. The position may also involve obtaining billing information from patients, reconciling billing reports, and verifying insurance. The work environment is an opioid treatment program recovery environment. This is a full-time position for 36–40 hours per week, Monday through Friday from 5:30 a.m. to 2:00 p.m., with rotating Saturdays. The advertised hourly range is $25.00–$27.00. Compensation may vary based on location, role, skill set, and experience.
Requirements
- High school diploma or GED equivalent.
- At least 2 years of experience in medical billing and coding.
- Knowledge of administrative processes and systems, including word processing, spreadsheet software, file management, and patient records.
- Knowledge of insurance claims, including Medicare, Medicaid, and private insurers, and handling claim denials and appeals.
- Accuracy in coding and entering patient data to prevent billing errors and support proper reimbursement.
- Ability to resolve billing issues, including coding errors, disputed claims, and underpayments.
- Effective verbal and written communication with patients, providers, and insurance companies about billing issues or discrepancies.
- Understanding of HIPAA regulations and ability to handle confidential patient information discreetly and securely.
- Ability to manage multiple tasks and patient records and meet deadlines.
- Comfort working in an opioid treatment program recovery environment.
Nice To Haves
- Experience in mental health or addiction treatment clinics.
- Compassion and ability to advocate for patients facing insurance or financial challenges.
- Familiarity with Medication-Assisted Treatment protocols and guidelines, including opioid substitution therapies such as methadone and buprenorphine and their billing.
- Proficiency with electronic health records systems and relevant healthcare technologies.
Responsibilities
- Establish, maintain, and retrieve general files for the clinic or department.
- Manage and coordinate administrative programs or office activities.
- Use computer software to create spreadsheets, manage databases, and prepare presentations, reports, and documents.
- Answer telephones, take messages, and transfer calls.
- Schedule appointments and update calendars.
- Assist in arranging staff meetings; handle incoming and outgoing mail and faxes; and prepare memos, invoices, or other reports.
- Maintain electronic or paper databases and filing systems.
- Perform basic bookkeeping as needed.
- Work with patients to obtain billing information, reconcile billing reports, and verify patient insurance as needed.
- Perform duties using knowledge of medical terminology and clinic procedures.
Benefits
- Semi-annual bonus program.
- Medical, dental, and vision insurance.
- Competitive 401(k) plan.
- Paid vacation and sick time.
- Early morning hours offering work/life balance.
- Opportunity for growth.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
