Administrative Support II - Student Financial Services

Fox Valley Technical College•Appleton, WI

1d•$22 - $26•Hybrid

About The Position

This position provides administrative support to the Student Financial Services team, ensuring a high level of confidentiality in all tasks. The role is responsible for initial customer service and triage functions, maintaining student financial services records, and communicating relevant information to students and the broader college community. The employee will interact with students and support financial aid staff, student finance staff, student resource staff, and veteran education benefits staff.

Requirements

Associate Degree in business related program
Two years of recent related experience, preferably in an educational institution
Intermediate skills in Microsoft Word, Excel, and PowerPoint.
Experience in Work Day is preferred.

Responsibilities

Serve as a primary contact for providing Student Financial Services information to prospective and current students.
Communicate key information about student finance, financial aid, student resource navigators, and veteran education benefits.
Assist students with finance-related processes, including FAFSA completion, payment procedures, and provide resources and referrals.
Manage general email inboxes for the department, ensuring timely and professional responses to student inquiries and routing messages to the appropriate staff when necessary.
Serve as a liaison between Student Financial Services and other areas of Fox Valley Technical College, facilitating understanding of related Student Services processes.
Handle sensitive student matters professionally including referring concerns to the manager when appropriate.
Maintain the organization and processes in the imaging system for Student Financial Services, ensuring accurate documentation and workflow.
Assist with administrative duties related to student financial services projects for the Director of Financial Aid, Student Finance Manager, and Student Resource Manager, ensuring tasks are completed accurately and efficiently.
Assist in coordination of Student Financial Services outreach workshops (i.e. scheduling dates, appropriate conference rooms, classrooms, and computer labs).
Submit work orders to facilities and media for proper room set ups and maintain inventory of workshop handouts.
Assist in state and federal reporting requirements related to Student Financial Services.
Coordinate recruitment, hiring and training of student workers. This includes marketing efforts to recruit student workers; working with HR in the interview and hiring process; and, collaborating with other team members to coordinate and facilitate student worker training.
Assist in the evaluation of student worker performance, providing coaching and/or conflict resolution when necessary.