Student Financial Services Representative

St. Ambrose University • Davenport, IA

1d • Onsite

About The Position

St. Ambrose University is hiring a Student Financial Services Representative to support a one-stop, student-centered service model across Financial Aid and Student Accounts. This is a frontline role assisting students and families with financial aid questions, billing/payment support, and policy guidance by phone, email, and in person.

Requirements

• Associate's degree
• 3+ years customer service experience (higher education preferred)
• Strong communication skills (written/verbal) and professionalism under pressure
• Conflict resolution skills and commitment to serving diverse populations
• Strong attention to detail; ability to multitask in a fast-paced environment
• Proficiency in Microsoft Office (Excel, Word) and web-based systems

Nice To Haves

• Experience in financial aid, student accounts, registrar, or student services setting
• Familiarity with TouchNet or similar billing/payment platforms

Responsibilities

• Provide high-quality customer service to students/families (phone, email, in person)
• Answer questions related to financial aid, billing, payments, and university policies
• Assist with FAFSA, verification, and related financial aid documentation
• Review student accounts, explain charges, and help resolve account issues/restrictions
• Process transactions (payments, payment plans) and support daily office operations
• Educate students on policies/processes such as: refunds/direct deposit, 1098-T, student payroll, housing deposits, billing systems (e.g., TouchNet)
• Use judgment to resolve routine issues and escalate complex cases appropriately
• Maintain accuracy and confidentiality; ensure compliance with FERPA and applicable regulations
• Support reporting, data entry, and occasional project/process improvement work
• Perform opening/closing cash procedures following internal controls
• Cross-train and assist across Student Financial Services as needed

Benefits

• Competitive salary commensurate with experience.
• Comprehensive benefits package, including medical, dental, vision, and retirement plans.
• Generous paid time off and holidays.
• Tuition Remission.
• Professional development opportunities.
• Supportive and collaborative work environment.
• Access to campus amenities, cultural events, and recreational facilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree