Administrative Support II - EMS

Sedgwick County•Wichita, KS

3d•Remote

About The Position

This position supports the Sedgwick County Emergency Medical Services by verifying billing information before it is sent to the billing vendor. The EMS Billing specialist team reviews electronic patient care reports for completeness and accuracy, and ensures any additional information and signatures are included in the files. This position works extensively with information protected under HIPAA. Moreover, the position is exposed to highly sensitive and potentially disturbing information related to emergency medicine and patient information, and requires a high level of discretion. This position has the option to work remotely, with the preference that the position be 100% remote.

Requirements

High School Diploma or equivalent
One (1) year of experience in medical administration, billing, or a related field
One (1) year of experience with Microsoft Suite or similar systems
Up to two (2) years of experience (all) may be substituted with education that provides applicable knowledge and skills.

Nice To Haves

Two (2) years of experience in healthcare billing or insurance
Formal coursework in HealthCare billing
Formal coursework in Microsoft Suite or other applicable computer systems

Responsibilities

Review electronic patient care reports (EPCR) for accuracy and completeness before release to the billing vendor
Use internal and external systems to verify patient demographic information, mileage, and payer information
Search for payment sources and call types in the ticketing system to identify tickets that need to be worked more urgently or with different procedures
Verify all additional information is correct and complete for calls with Medicare, Medicaid, or TRICARE payers
Flag self-pay tickets for additional information
Ensure ticket information is complete, well-ordered, and consolidated to speed up the processing time of the billing vendor
On tickets involving external agencies, communicate with agencies to understand and document any concerns or gaps in information
Answer questions for crews as needed by phone or in-person
Follow up with crews to clarify potential issues in reports, and update information as needed to maintain compliance with all laws, regulations, and policies
Back up the Administrative Assistant as needed including mail and assisting customers
Act as backup for Release of HIPAA-related information requests, and document each release into tracking spreadsheets.