Administrative Support Coordinator - Information Technology Office

Cal Poly Pomona•Pomona, CA

1d•$4,367 - $5,219•Onsite

About The Position

The Information Technology (IT) Division's mission is to provide stewardship, leadership, and service in support of the teaching and learning mission of the University. The IT Division's strategic goal is that technology will be recognized as an essential resource in furthering the university’s and division’s missions. Information Technology provides learning technologies, strategies, leadership and support, all of which enhance teaching, learning, the quality of the student experience, personal productivity, and administrative effectiveness. The Division for IT provides innovative, strategic and cost-appropriate technology services in collaboration with the campus community to advance the mission of the University. Technology services are recognized as an essential resource in furthering the University’s mission. IT will provide technology solutions, expert consultation, and leadership resulting in numerous enhancements to the advancement of learning and knowledge and to the effectiveness of campus support services and business processes for the entire University.

Requirements

High School Diploma/GED - High School diploma or its equivalent.
Five (5) years of progressively responsible experience in general office clerical or secretarial work or the equivalent.
Comprehensive and detailed knowledge of applicable university infrastructure, policies, and procedures; thorough mastery of English grammar, punctuation and spelling; expertise in using office software packages, technology, and system; ability to independently handle multiple work unit priorities and projects; ability to interpret and apply policies and procedures independently, and use judgment and discretion to act when precedents do not exist; ability to troubleshoot most office administration problems and respond to all inquiries and requests related to work area; ability to understand problems from a broader perspective and anticipate the impact of office administration problems and solutions on other areas; ability to analyze operational and procedural problems and develop, recommend, and evaluate proposed solutions.
Ability to perform business math, analyze budgetary data, and make accurate projections requiring some inference; ability to effectively write and present own reports; ability to effectively handle interpersonal interactions at all levels and handle highly sensitive interpersonal situations; ability to use negotiation and persuasion skills to achieve results and expedite projects.

Nice To Haves

Extensive knowledge use of numerous computer software applications including Microsoft Outlook, Word, Excel, and PowerPoint.
General knowledge of CSU university procedures and practices related to HR, payroll, procurement, and budget.
Experience working in a higher education environment
Exceptional interpersonal skills coupled with the ability to develop an environment that promotes partnership and transparency with others.
Excellent oral and written communication skills to effectively communicate with diverse academic and administrative constituencies including external campus entities.

Responsibilities

Provides support to the VP/CIO front desk, serving as the front-line contact for the office.
Answers calls, screens telephone calls and office visitors, answers routine and complex questions, responds to e-mails, and furnishes information to students, staff, faculty, and the public.
Receipt of daily office documents and distribution to appropriate parties; ordering and maintaining office supplies and coordinating copier maintenance agreements and services.
Organizes special events, training, and other activities.
Orders, stores, tracks, and distributes office supplies and other materials.
Assists employees in researching and procuring supplies, contract services, software and hardware. Includes ordering, receipt, and distribution of ordered equipment, software, and supplies.
Creates and maintains departmental and financial files; completes forms, including some word processing of memos and letters, as well as design and production of departmental documents.
Coordinates the scheduling of meetings and appointments; identifies scheduling conflicts prior to their occurrence; prepares, revises, and disseminates agendas.
Schedules appointments, either by phone, Zoom (or similar), or in-person as directed.
Makes contact with students, staff, administrators, visitors, faculty, and outside vendors on a regular basis, and has some form of communication with virtually every major office on campus.
Demonstrates excellence in written and verbal communication skills, interpersonal interactions, and communication with department staff, in person, by telephone and via mail/email.
Reviews correspondence/materials prepared or received by the AVP’s offices and takes appropriate action and/or follow-up.
Assist with the student hiring process by preparing the required hiring forms.
Assists in pricing and purchasing of certain types of supplies and equipment.
Works with managers to prepare the appropriate paperwork that is highly technical and detailed; completes university requisitions and/or work orders as needed and may research costs.
Understands and follows university and divisional policies, procedures, and guidelines in the completion of associated university forms and processes related to budget, procurement, travel, and invoice payment duties.
Ensures that all forms and University purchasing procedures are followed throughout all stages of procurement (order, receiving, and distribution).
Maintains records and an inventory of materials and equipment, and software licenses and renewals.
Prepares Travel Authorizations, Travel Expense Claims/Reports, Foundation forms, and processes forms as required and assists staff with travel processes as requested.
Works with the Business Operations Team to download and prepare monthly invoices for payment for various division and campus wide telecommunication charges, and any other invoices associated with requisitions, purchase orders, and similar.
Pick up staff and student paychecks.
Provides comprehensive administrative support, consistent with this job classification, assumes and carries our other duties and responsibilities at the discretion of the Executive Director for IT Business Operations.
Participates in employee training opportunities and professional development activities designed to enhance work effectiveness.
Attends and participates in departmental and campus events/activities.