Administrative Support Clerk

iA Financial Group • Montreal, QC

12d • Hybrid

About The Position

Build the Future With Us
Are you energized by administrative work and looking to play a key role in supporting individual insurance operations? As an Administrative Support Clerk, you will contribute directly to the quality and efficiency of administrative processes related to contract administration.

This position is an excellent opportunity to showcase your skills and reach your full potential within a caring and trustworthy organization. Here, people and their professional growth are at the heart of everything we do, fostering an environment that encourages collaboration and innovation.

Requirements

• Holds a college diploma (DEC) or a bachelor’s degree in administration, or any other relevant field of study.
• Has a minimum of one year of experience in administrative support or a similar role.
• Is recognized for their rigor, accuracy, and attention to detail.
• Stands out for their autonomy, proactivity, and ability to effectively organize their work.
• Demonstrates strong proficiency with computer applications and the Microsoft Office suite.
• Has an advanced level of French, both spoken and written, and an intermediate level of English, as the incumbent will be required to communicate daily by email and telephone with English-speaking clients and partners across Canada.

Responsibilities

• Participating in the opening of new client requests within the administrative system.
• Routing requests to the appropriate transactional teams.
• Sending contract amendment documents through electronic delivery.
• Updating and correcting client information to ensure compliance with Canada Post standards.
• Entering information into various systems.
• Processing returned mail related to incorrect addresses.
• Filing required letters and documents in client records to support transactional teams in completing files.

Benefits

• A work environment where learning and development go hand in hand with a shared pursuit of excellence.
• Artificial intelligence tools available to everyone, helping increase personal efficiency and support organizational growth.
• A healthy, safe, equitable, and inclusive environment where potential can thrive and develop freely.
• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree