Administrative Support Clerk

iA Financial Group•Montreal, QC

5d•Hybrid

About The Position

As an Administrative Support Clerk, you will directly contribute to the operational efficiency of the Life and Disability Claims sector by ensuring the smooth execution of administrative activities and supporting your colleagues in an environment where workloads are high and deadlines are critical. This position offers an excellent opportunity to leverage your administrative expertise, organizational skills, and operational leadership within a company that puts people at the heart of its priorities.

Requirements

Relevant post-secondary diploma or a minimum of three years of relevant experience in a structured administrative or operational environment, ideally within the insurance, financial services, or complex administrative services sectors.
Accuracy, attention to detail, and reliability.
Strong organizational skills and the ability to effectively manage priorities and meet deadlines.
Excellent interpersonal, communication, and collaboration skills.
Client-focused and solution-oriented.
Autonomy, sound judgment, and confidence in handling complex or ambiguous situations.
Excellent command of French, both spoken and written.
Intermediate knowledge of English, as the incumbent will communicate daily with English-speaking clients and partners across Canada through emails and phone calls.

Responsibilities

Opening, processing, and closing short-term and long-term disability claim files in accordance with established procedures.
Scanning, filing, and tracking documents related to the Life Insurance and Disability sectors, ensuring the accuracy and integrity of records.
Performing various administrative and financial transactions, including setting up direct deposits, processing invoices, cashing cheques, and managing issued payments.
Managing departmental inboxes, as well as processing and distributing mail and special deliveries.
Participating in the resolution of more complex situations and contributing to continuous improvement, innovation, and process optimization initiatives.