ADMINISTRATIVE SUPPORT ASSOCIATE - 55013510

State of Florida•OCOEE, FL

7d•Onsite

About The Position

This position will support the Senior Toll Analytics Manager by conducting research, preparing reports, handling inquiries, and assisting with special projects that aid Turnpike operations. It involves managing correspondence, ensuring documents are accurately organized and retained per policy, and maintaining up-to-date knowledge of Turnpike programs to support decision-making. The position also routes incoming inquiries, proofs and edits documentation, and helps optimize electronic file structures for efficiency. Through cooperation, coordination and collaboration among the OneFDOT team, you will be contributing to a strong and empowering culture of TRREC: Trust, Relationships, Respect, Empowerment, and Communication. FDOT encourages our team members to grow through engagement, empowerment, training, and professional development. Through our agency’s learning management system, you have access to hundreds of computer-based training and instructor-led courses.

Requirements

Office procedures and practices.
Personal computers and use of software to produce worksheets, reports, presentations, and correspondence.
Creating documents to assist with work unit needs.
Using Microsoft Word, Outlook, PowerPoint, Excel, SharePoint, and OneNote.
Communicate effectively orally and in writing plan, organize and coordinate work assignments.
To prepare reports and maintain records.
Work and make decisions independently, manage time well.
Compose correspondence.
To work cooperatively as a team member and to contribute to the effective internal functioning of the operation.
To focus and pay attention to detail.
Use correct spelling, grammar and punctuation.
Consistently maintain standards of strict confidentiality with respects to all matters and documents.
Follow rules, regulations, policies and procedures.
Exercise discretion and confidentiality.
Establish and maintain effective working relationships with others.
Deal tactfully and courteously with the demands of the public, press, and lobbyists.
Review work for accuracy and quality of content.
Use independent judgment in handling inquiries.
Candidates must be United States (U.S.) citizens or lawfully authorized alien workers.

Responsibilities

Responsible for assisting the Senior Toll Analytics Manager with special projects related to the operations of the Turnpike Enterprise, including financial and operational reporting, research and analysis, and internal and external inquiries to support the business units.
Use discretion and good judgment while performing a variety of duties in a collaborative environment.
Investigate subject matter, secure information and prepare replies to correspondence and inquiries from individuals, elected officials, and other government agencies.
Assist with proofing and editing correspondence, reports and other documentation.
Compile and review data to support administrative decision-making.
Complete special projects as assigned including reports, documents, research assignments, and technical aspects of various types of presentations.
Maintain current information on Turnpike policies and programs and process routine matters within established policies.
Upload and organize documents in department databases, enhancing retrieval efficiency for team members.
Assist to ensure that documents are scanned, stored, and/or purged in accordance with statute and Department document retention policies and procedures.
Periodically review electronic folder/file structure for optimization/efficiency and validate that scanned documents are stored in proper locations.
Receive incoming calls and correspondence and route inquiries to the appropriate personnel for handling.
Assist in the review and routing of inquiries received through the correspondence tracking tool utilized by the Department.