Administrative Support Associate - Substation Services

FirstEnergy • Warren, OH

3d • Onsite

About The Position

This is a full-time, on-site position located in Warren, OH. The Administrative Support Associate will perform various clerical and administrative duties for the Ohio Edison Utility Operations Section. This role requires a strong commitment to safety, excellent customer service skills, and the ability to work independently and as part of a team. The position involves processing various financial and customer-related information in SAP/(CRM) and COUPA procurement software, managing schedules, and maintaining important records. The associate will also participate in storm processes and be available to work extended hours as needed. This role has primary responsibility for complex administrative assignments requiring initiative, judgment, and well-developed skills, including resolving customer issues and managing specific email inboxes and reporting systems.

Requirements

• Must have high school diploma or GED.
• Must pass the Company’s Administrative Selection System (SASS) test.
• Demonstrated ability to deliver quality, accurate work within established deadlines.
• Demonstrated ability to work in a fast-paced environment.
• Minimum 4 years of related work experience.
• Demonstrate a questioning attitude to continue to learn, produce results.
• Demonstrated ability to accurately enter timekeeping and process invoices in SAP.
• Highly proficient in the use of Microsoft Office 365 Environment as well as SAP (CRM).

Responsibilities

• Performs various clerical and administrative duties for the Ohio Edison Utility Operations Section, including but not limited to, timekeeping, telephone reception, sorting and distributing mail.
• Calls customers to schedule appointments.
• Maintains filing and record systems associated with the Utility Operations Section.
• Maintains appointment calendars, meeting schedules, and travel arrangements when necessary.
• Processes and/or records expense accounts, credit card accounts, timesheets, invoices for payment in SAP/(CRM).
• Researches and updates customer account information, technical screen, and several other customer information screens in SAP/(CRM).
• Provides sound internal and external customer service and responds in a prompt, courteous, and professional manner.
• Builds relationships and credibility across the organization.
• Uses effective communication skills with good judgment.
• Participates in the storm process and be available to work extended hours as needed.
• Performs other duties as assigned.
• Has primary responsibility for various complex administrative assignments requiring initiative, judgment, and well-developed knowledge and skills.
• Resolves customer issues and requests in a prompt, courteous and professional manner.
• Maintains absence tracking database.
• Manages the Easter OE Meter Services email inbox.
• Orders materials, office supplies, and processes invoices through COUPA procurement software.
• Updates and maintains overtime reporting, ARCOS callout rosters, schedules telememos, work follow-ups, ZCMW transaction reporting, and CEIB electrical inspections.
• Works with minimal supervision and direction.
• Independently anticipates and meets internal and/or external customer needs.
• Manages resources wisely; makes sound decisions that enhance the sections financial position.
• Possesses the oral and written communication skills to effectively exchange information with internal/external customers and Company employees on behalf of the section.

Benefits

• Competitive pay plus incentive compensation
• Company-sponsored pension plan
• 401(k) savings plan with matching employer contribution
• Choice of medical, prescription drug, dental, vision, and life insurance programs
• Skills development training with tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED