Administrative Support Assistant I (TUC- Communication Disorders and Sciences)

CSU Careers•Northridge, CA

6d•Onsite

About The Position

This ASA I position for the Language, Speech and Hearing Center is responsible for front office duties typically Monday through Friday, but sometimes Saturdays. Is a contact person for students, clients/patients, faculty, and clinical educators. Is responsible for general office duties such as answering phones, checking in clients/patients, scheduling client/patient appointments, collecting fees and co-pays, printing invoices and receipts, and responding to requests from student clinicians or faculty members. Participates in the training of clinic assistants. Hours are typically 9:30 am to 6:30 pm, and sometimes Saturdays 8 am to 1 pm.

Requirements

Must be able to speak Spanish at a business level
Is respectful to the hard of hearing, deaf, special needs populations, the elderly, and parents or family members of children with special needs.
Is tolerant of multiple requests for information, is patient when assisting others.
Is able to use email, phones, Microsoft Word and Excel.
Can participate in medical record keeping, including the various web-based electronic medical record systems used at the LSHC.
Able to work independently.
Able to learn and use new point of sale credit card system, currently being installed.

Responsibilities

Responds to clients and students who walk in to the clinic, call the clinic for assistance, or come in for a scheduled appointment with an audiologist or a speech pathologist.
Acts as primary contact for clients/patients on weekdays and Saturday mornings.
Under guidance of Center Coordinator and Office Manager, processes intake forms for perspective clients.
Under guidance of Center Coordinator and Office Manager, accepts payments for services and merchandise and co-pays; provides invoices or receipts.
Under guidance of the Center Coordinator and Office Manager, participates in insurance verification for perspective clients/patients.
Under guidance of Center Coordinator and Office Manager, maintains the electronic files of clients in a manner consistent with HIPAA (the health information portability and accountability act).
Provides translation for patients and professionals.
Participates in the training of clinic assistants.