Administrative Support Assistant 3

State of Iowa • Spencer - 51301 - Clay County, IA

2d • Hybrid

About The Position

The Iowa Department of Health and Human Services (HHS), Division of Community Access, Bureau of Child Support Services is seeking an Administrative Support Assistant 3 to join our team! The Iowa Department of Health and Human Services (HHS), Child Support Services (CSS), has a wonderful opportunity as an Administrative Support Assistant 3 in Spencer, IA. At CSS, we help the families of Iowa successfully navigate and understand the importance of providing both financial and emotional support for their children and build relationships with the parents to ensure they are successful. If you are a highly motivated and organized individual with a passion for helping others, this job is for you!

Requirements

• Completion and successful passing of a level 5 criminal background check, including fingerprinting.
• Valid driver's license is required to utilize our state vehicles that may be used for travel outside of the office as needed.
• Critical thinking skills and executing complex tasks independently.
• Customer service, including de-escalation of conflictual or adversarial situations.
• Excellent oral and written communication and report composition.
• Teamwork, collaboration, and consultation.
• Managing multiple deadlines.
• Extreme accuracy in mathematical calculations and timelines.
• Two years of full-time work experience in general office, clerical, data entry/processing, or related work.
• A total of two years of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
• Current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 2 or eighteen months of full-time work as an Administrative Support Assistant 1.
• Position requires successful completion of a level 5 criminal background check including FBI fingerprinting.

Nice To Haves

• Upon successful completion of the training period and with management approval, this position offers a hybrid work opportunity, working from the office as scheduled, and from home.

Responsibilities

• Performs administrative office duties and casework activities as a member of an office team for parents in need of paternity, medical and support establishment, modification of existing order, enforcement, and monitoring of support orders.
• Communicates with a variety of community partners including human service agencies, employers, clerks of court, county sheriff, attorneys, and other entities to achieve the goals of the Child Support Program through phone calls, emails, and other written correspondence.
• Independently analyzes a variety of complex case situations and legal scenarios to determine the appropriate action including technical, clerical, and support work to assist in the implementation of local program goals and objectives for achieving statewide success for the Child Support Program.
• Assist with establishment and specialized enforcement tasks as well as location activities utilizing the internet, databases, and various automated systems.
• Uses Microsoft Office programs (Excel, Word, Outlook) proficiently and has the aptitude to learn other computerized systems, including ICAR is critically important for success in this position.
• Comprehend and adhere to confidentiality provisions in the Code of Iowa.

Benefits

• Health, Dental, and Vision Coverage: Health and dental insurance packages to keep you and your family healthy at a low cost with outstanding coverage!
• Paid Time Off: Take time to recharge with paid time off, including vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year).
• Retirement Plans: Participate in retirement plans such as IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC), Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to $75/month).
• Flexible Spending Accounts: Take advantage of flexible spending accounts for medical and dependent care expenses.
• Insurance Coverage: Benefit from life insurance and free long-term disability insurance for added peace of mind.
• Employee Assistance Program: Access resources and support through our Employee Assistance Program for personal and professional challenges.
• Employee Discount Programs: Enjoy discounts on a variety of goods and services through our employee discount programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed