Administrative Support Assistant 3

State of Iowa • Des Moines - 50313 - Polk County, IA

3d • Onsite

About The Position

Join Our Team – Make a Difference in Civil Rights Enforcement Are you an administrative professional looking for a meaningful career in public service? Do you have legal administrative experience, passion for justice and a commitment to enforcing civil rights? If so, the Iowa Office of Civil Rights (IOCR) wants to hear from you! We are seeking an Administrative Support Assistant 3 to join our dedicated team. This role is perfect for someone who thrives in a fast-paced, collaborative environment, enjoys engaging with the public, and is ready to make a real impact on civil rights enforcement in Iowa. At IOCR, we are more than just an office—we are a team of hardworking professionals committed to fairness, equality, and justice. Our work directly impacts the lives of Iowans by enforcing civil rights protections. We foster an open and collaborative culture where your contributions are valued, and your skills are put to meaningful use. Our office handles a high volume of discrimination complaints, carefully analyzing facts and legal standards to uphold the Iowa Civil Rights Act. In this role, you will support the legal team as they collect documents, conduct interviews, and draft legal reports that you will send to parties. If you are detail-oriented and have strong communicating skills, this is your opportunity to play a critical role in civil rights enforcement.

Requirements

• Two years of full-time work experience in general office, clerical, data entry/processing, or related work.
• A total of two years of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
• Current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 2 or eighteen months of full-time work as an Administrative Support Assistant 1.
• Must be free to travel occasionally and work varied hours.
• Employees must arrange transportation to and from assigned work areas.

Nice To Haves

• legal administrative experience
• passion for justice
• commitment to enforcing civil rights
• detail-oriented
• strong communicating skills

Responsibilities

• Performs intake process for civil rights complaints received by the IOCR.
• Process complaints under the jurisdiction of the Iowa Civil Rights Act and relevant federal statutes.
• Engage with the public through different forms of communication including telephone and email.
• Process federal transmittal documentation to ensure contract compliance.
• Work closely with a team of legal professionals dedicated to civil rights in Iowa.

Benefits

• Competitive salary with opportunities for increases.
• Comprehensive health, dental, vision, and life insurance options.
• Generous paid time off, including vacation, sick leave, and nine paid holidays per year.
• Iowa Public Employee Retirement System (IPERS) pension plan and optional 401A retirement plan with employer contributions.
• Flexible Spending Accounts for healthcare and dependent care.
• Employee discounts on wellness programs, recreation, travel, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree