Administrative Support Assistant 3

State of Iowa•Des Moines - 50319 - Polk County, IA

23h•Remote

About The Position

The Iowa Department of Inspection, Appeals, and Licensing (DIAL) is seeking a highly motivated, skilled, solution-oriented, and enthusiastic professional to join our regulatory department and serve as the Licensing Clerk within our Licensing Unit. This position serves the public in providing accurate licensing information and supporting our team. At DIAL, our mission is to Achieve Compliance Through Education, Regulation, and Due Process for a Safe and Healthy Iowa. We strive to be an effective, efficient, and approachable regulatory agency. DIAL is comprised of eight core operational divisions, including Administrative Hearings, Health & Safety, Licensing, and more. We’re not just a regulatory agency, we’re a team dedicated to protecting the health, safety, and overall well-being of Iowans. The Licensing Unit within the Food Safety Bureau is responsible for review and processing applications and renewals, issuing licenses, fielding complaints and overseeing customer service for the Bureau. This position is located at 6200 Park Ave, Des Moines, Iowa. The Iowa Department of Inspections, Appeals, and Licensing is recruiting an Administrative Support Assistant 3 to serve as the Licensing Clerk for the Food Safety Bureau. This position will manage license application processes for food, lodging and social and charitable gambling and will serve as a primary contact for applicants and the general public. We are looking for a skilled and motivated Licensing Clerk who will assist in the daily operations of the Bureau.

Requirements

Possess a high level of organization and communication skills
Experience solving problems
Displays high standards of professional conduct
Curious, inquisitive and detail oriented
Two years of full-time work experience in general office, clerical, data entry/processing, or related work.
A total of two years of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
Current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 2 or eighteen months of full-time work as an Administrative Support Assistant 1.

Nice To Haves

Within a period of time after hire, as determined by the appointing authority, employees in this class may be required to type at least 40 WPM net as demonstrated by the completion of a typing examination.

Responsibilities

Review documents for accuracy and further process or reject based upon requirements.
Respond to inquiries from applicants, licensees and the public.
Manage the license application processes and maintain records.
Provide non-technical regulatory information and assistance to the public and regulated entities via written and oral communication.
Refers to subject matter experts or agencies as appropriate.

Benefits

excellent health, dental, life and vision insurance.
Four ten-hour working days a week
Home-based work environment
Generous paid time off, including vacation, paid holidays, and sick leave accrual.
Opportunities for professional development.
Flexible Spending Accounts for medical and dependent care.
Iowa Public Employee Retirement System (IPERS) Retirement Package.
Optional 401A plan with employer contribution.
Retirement Investors Club (Employer Sponsored Retirement Plan).
Employee Assistance Program for support when you need it most.
Employee Discount Programs from a variety of vendors (vision, cellular, fitness, and more)