Administrative Support Analyst

Zeiders Enterprises, Inc.•Woodbridge, VA

About The Position

The Administrative Support Analyst provides support to the Spouse Education and Career Opportunities, or SECO, program leadership team. The Administrative Support Analyst assists with all aspects of administrative management, directory maintenance, and logistics. The role coordinates between operating units to resolve day-to-day administrative issues. Analysts schedule and coordinate meetings, interviews, events and other similar activities, which may include sending out and receiving mail and packages. This role manages performs multifaceted general office and operations support.

Requirements

Associate's degree in social, behavioral or education OR High school diploma/GED with two years' experience.
Two (2) years' experience providing adult education and/or employee assistance services
Excellent organizational and time management skills.
Excellent written and verbal communication etiquette.
Proficient in Microsoft Office to include Outlook, Word, PowerPoint, and Excel with at least two years’ experience using these applications.
Excellent problem-solving and critical thinking, interpersonal and communication skills with a strong focus on customer service and teamwork and collaboration.

Nice To Haves

Preference for desktop publishing experience and using Visio in the work environment to develop flow charts, organizational charts, etc.
Preference for former military or military spouse, Veteran or Wounded Warrior.
You will need to complete and clear the full government background check process based on your role.
All positions which require access to U.S. Government facilities and systems require U.S. Citizenship.

Responsibilities

Create and maintain database and spreadsheet files as needed.
Run reports in various systems on a daily, weekly, or monthly basis and follow up as needed.
Assist in meeting planning and preparation work (e.g.,, drafting agendas, minutes, and information) and seek agenda items from other attendees.
Arrange complex and detailed travel plans and itineraries, compiles documents for travel-related meetings.
Maintain master calendar for all contract activities.
Design and implement program efficiencies and keeps the leadership team aware of any updates.
Analyzes data and makes recommendations for program and/or process improvements.
Coordinate the development of monthly and quarterly newsletters.
Coordinates the shipment of standard or large event materials.
Assists in the coordination and planning of large-scale events, including but not limited to MSEP Annual Event, Virtual Military Spouse Symposium, and quarterly Virtual Hiring Fairs as needed.
Keeps track of various contract inboxes, manages folders and emails daily.
Participates actively in intradepartmental improvement teams as appointed.
Consults with management to identify and resolve problems that arise with administrative issues and assists with resolution.
Acts as backup to Appointment Care Specialist, making reminder or rescheduling calls to customers.
Acts as an administrative resource to all departments and completes other administrative duties as required.