Administrative Support 1 - New Beginnings (Americus, GA)

Middle Flint Community Service Board•Americus, GA

7d•Onsite

About The Position

This position provides essential administrative support for the New Beginnings program, focusing on client data management, appointment scheduling, and office operations. The role involves direct interaction with clients and staff, maintaining accurate records in an electronic health system, and ensuring smooth daily operations. The Administrative Support 1 will also be responsible for generating reports, managing office supplies, and assisting with various administrative tasks to support the adult and C&A programs.

Requirements

High School diploma or GED
Ability to perform basic office functions and computer-related tasks.
Data entry and typing skills with moderate to high proficiency.
Valid, unrestricted Georgia Driver’s License.

Nice To Haves

Clerical experience demonstrating knowledge of medical revenue cycle.
Proficient in the use of various software applications.
Experience with various payment collection systems (i.e., credit card, debit card, checks).
Experience in customer service.
Knowledge of the prior authorization process.
Knowledge of Crisis prevention/de-escalation.
CPR and first aid certification.

Responsibilities

Effectively receive and enter client data for adults and C&A into an electronic health record (POE).
Check clients in and out of their appointments.
Make and follow up on appointments for clients and staff.
Maintain staff schedules and department referrals.
Verify Medicaid status daily.
Check client authorization status daily.
Review the Benchmark website for possible admissions daily, if required.
Manage the suicide prevention client list.
Collect client payments, process payments in the ECR, and forward payments to Administration.
Scan and upload documents to the client’s ECR.
Answer calls, take messages, make copies, and send emails and faxes as needed.
Perform appointment reminder and failed appointment calls.
Develop/execute agency/departmental reports to show outcomes and statistics for the adult and/or C&A program (APEX).
Prepare weekly and monthly reports of census, ADA, and Authorizations, etc. for management.
Take minutes for staff meetings/client staffing’s.
Sort and distribute mail and faxes.
Order all supplies and issue PO requests for all office needs.
Maintain and perform safety drills and inspections.
Perform other duties as assigned.
May travel to different work sites to provide coverage if needed.