Administrative Support Assistant 1

State of Iowa•Newton - 50208 - Jasper County, IA

2d•Onsite

About The Position

Newton Correctional Facility is seeking a dedicated and professional individual to serve as an Administrative Support Assistant 1. This frontline administrative role manages initial interactions with staff, visitors, and offenders, handles central communications, performs critical security screening, and supports day-to-day administrative operations under the general direction of the Associate Warden Administration.

Requirements

Strong public contact and customer service skills with the ability to exercise diplomacy, resourcefulness, and tact when communicating with diverse internal and external stakeholders.
Solid background in administrative support, clerical record-keeping, and communication equipment operations.
High level of integrity and compliance with security protocols, including safety searches, screening procedures, and visitor logging.
Full-time schedule, standard hours from 7:00 a.m. to 3:30 p.m., Monday through Friday.
No specific education or work experience required.
Within a period of time after hire, as determined by the appointing authority, employees in this class may be required to type at least 40 WPM net as demonstrated by the completion of a typing examination.

Responsibilities

Serve as the initial contact for staff, visitors, and offenders.
Manage campus-wide communications using paging systems, radios, and telephones.
Route incoming calls appropriately.
Provide accurate, non-technical information to inquiries with diplomacy and tact.
Execute essential security screening procedures for staff, contractors, and visitors, including sign-in verification, identification checks, scanning (x-ray, hand-wand, manual searches), inspection, sally port coordination, and meal scanning for operational compliance.
Process visitor records through the Visiting Kiosk (ICON) and Ameelio systems.
Log guest arrivals/departures.
Update policies.
Maintain the Lobby Memo binder.
Provide general clerical assistance including filing, organizing, scanning, data entry, and notary services.
Receive, sort, and coordinate incoming and outgoing mail in conjunction with the Mailroom Clerk and Receiving & Discharge (R&D) Sergeant.