Administrative Supervisor - Nursing Administration (PRN - Rotating) - Jefferson Center City

Jefferson Health Plans • Philadelphia, PA

20d • Onsite

About The Position

The Administrative Supervisor serves as the hospital’s operational oversight leader across shifts, supporting patient- and family-centered care that respects individual preferences and the physiological, emotional, and social needs of Jefferson Health’s diverse patient population. The role facilitates patient movement and flow, staffing, emergency management for medical and facilities issues, and clinical coordination across departments. It plans, leads, and coordinates quality care and service from a hospital-wide perspective.

During off shifts, the Administrative Supervisor acts as liaison for departments without onsite leadership. In collaboration with administrative directors and managers, the role provides leadership, consultation, and collaboration in a dynamic multidisciplinary environment. It supports safe, high-quality care, workforce management and security, colleague engagement, professional development, and coordination of supervisors across three campuses.

Requirements

• Bachelor’s degree in Nursing.
• Three years of nursing experience; critical care or emergency room experience preferred.
• Knowledge of patient- and family-centered practice and the ability to show respect and collaborate with patients, families, and designated care partners.
• Cultural awareness and ability to connect respectfully and effectively with people from diverse backgrounds.
• Effective communication skills, including the ability to transmit, receive, and accurately interpret information and use partnership-oriented language with patients and families.
• Ability to promote strong interdisciplinary collaboration.
• Basic computer skills.
• Basic Life Support (BLS) certification from the American Heart Association.
• Pennsylvania-licensed Registered Nurse (RN).

Nice To Haves

• Master’s degree.
• One year of demonstrated leadership and management experience.
• Advanced Cardiovascular Life Support (ACLS) certification from the American Heart Association.
• Critical care or emergency room nursing experience.

Responsibilities

• Interact with co-workers, visitors, and staff in accordance with Jefferson’s values.
• Recognize patients and their families or designated care partners, providing safe, compassionate, coordinated care that respects personal preferences, needs, and cultural beliefs and values.
• Communicate with and support the interprofessional team, patients, families, and designated care partners; serve as a communication liaison for external callers and provide directions or resources to facilitate resolution.
• Practice within Jefferson Health policies and procedures.
• Provide leadership and direction for organizational, departmental, unit, and interdepartmental operational activities, including coordinating patient movement and flow to the appropriate level of care with unit leadership.
• Support department leaders in clinical excellence and safe care delivery, including compliance with professional, regulatory, hospital, and department standards.
• Support patient experience and satisfaction initiatives and sustain a patient-centric culture by communicating patient feedback to staff.
• Partner with nursing leadership to improve colleague experience and participate in initiatives for professional staff, nursing, and other colleagues.
• Partner with security services and administrative leaders to support workforce safety and environment-of-care strategies for staff, patients, and families.
• Collaborate with resource management staffing coordinators to deploy workforce resources effectively and review staffing deployment decisions.
• Balance schedules after self-scheduling; manage vacation requests; ensure holiday requirements are met and fairly distributed; address last-minute changes due to call-offs or surges; and reconcile MyTime and MySchedule before director payroll sign-off.
• Serve as a clinical resource on policies and procedures, patient standards, performance improvement, and risk management issues.
• Communicate accurately and appropriately with nursing staff and other health professionals in individual or group situations.
• Contribute to a culture in which staff feel appreciated, included, and valued.
• Facilitate the goals and objectives of the Department of Nursing and the hospital.
• Coach and support leaders and staff in continual improvement.
• Lead education and professional development for the administrative nursing leadership team, ensure mandatory annual education is completed, identify development opportunities, verify licenses and certifications are current, and communicate operational changes and time-sensitive information.
• Coordinate supervisors across all three campuses.
• Promote diversity and respect coworkers, patients, and families regardless of race, gender, sexual orientation, ethnicity, religious belief, age, or disability.

Benefits

• Medical and prescription insurance
• Supplemental insurance
• Dental insurance
• Vision insurance
• Life and accidental death and dismemberment insurance
• Short- and long-term disability coverage
• Flexible spending accounts
• Retirement plans
• Tuition assistance
• Voluntary benefits, including access to group insurance rates and discounts
• Tuition discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service
• Medical and prescription insurance access for all colleagues, including per-diem colleagues and those working less than part-time

What This Job Offers

• Career Level: Manager