Administrative Staff Specialist

VCU Health•Richmond, VA

10d•$23 - $36

About The Position

The Administrative Staff Specialist performs administrative and secretarial functions for the department, including assisting with budget planning, monitoring expenditures, processing accounts receivable, resolving vendor discrepancies, maintaining personnel files in accordance with JCAHO expectations, ordering supplies and equipment, and reporting hazards to the appropriate department. The role assists with appointment scheduling, patient registration, resolving patient disputes, and telephone coverage. It verifies insurance, obtains referrals and authorizations, and stays current on insurance policies and changes, as well as Hospital and HR policies as they are implemented. The position arranges repair and maintenance of office equipment, monitors staff attendance and time, and assists staff as needed. It facilitates and coordinates the department’s day-to-day administrative activities and supports fiscal and time-management objectives by coordinating administrative services through effective interactions with the health care team and other support staff. The role coordinates recruitment activities and applicant interview scheduling, provides new faculty member orientation, manages multiple physician calendars and appointments, and coordinates business travel arrangements for new recruits and current departmental faculty members as assigned. Work schedules may change based on departmental needs. The position serves all age-specific groups.

Requirements

Minimum of four years of previous secretarial or administrative work experience in an office setting.
Previous experience with Microsoft Office applications and email/calendaring.
High school diploma or equivalent.
Ability to work in a fast-paced environment and proactively resolve problems with minimal supervision.
Licensure, certification, or registration is not required for hire or continued employment.

Nice To Haves

Five years of previous secretarial or administrative work experience in an office setting.
Previous experience in an academic health care setting.
Associate degree in Business, Accounting, or a related field from an accredited program.

Responsibilities

Assist with department budget planning and monitor expenditures.
Process accounts receivable and resolve vendor discrepancies.
Maintain personnel files in accordance with JCAHO expectations.
Order supplies and equipment and report hazards to the appropriate department.
Assist with appointment scheduling, patient registration, resolving patient disputes, and answering telephone calls.
Verify insurance, obtain referrals and authorizations, and stay current on insurance policies and changes.
Stay current on Hospital and HR policies as they are implemented.
Arrange repair and maintenance of office equipment.
Monitor staff attendance and time and assist staff as needed.
Facilitate and coordinate the department’s day-to-day administrative activities.
Coordinate administrative services to support departmental fiscal and time-management objectives through interactions with the health care team and other support staff.
Coordinate recruitment activities and schedule applicant interviews.
Perform daily activities with minimal supervision and proactively resolve problems.
Provide new faculty member orientation.
Manage multiple physician calendars and appointments.
Coordinate business travel arrangements as assigned for new recruits and current departmental faculty members.