Administrative Staff Specialist

VCU Health•Stony Point, TN

13d•$23 - $36

About The Position

The Administrative Staff Specialist facilitates and coordinates the department’s day-to-day administrative activities and supports its fiscal and time management objectives through effective interactions with the health care team and other support staff. The role performs administrative and secretarial functions, including assisting with budget planning, monitoring expenditures, processing accounts receivable, resolving vendor discrepancies, maintaining personnel files in accordance with JCAHO expectations, ordering supplies and equipment, and reporting hazards to the appropriate department. The position assists with scheduling appointments, registering patients, resolving patient disputes, answering telephone calls, and verifying insurance, including obtaining referrals and authorizations. The specialist stays informed about insurance policies and changes, as well as Hospital and HR policies. Other duties include arranging office equipment repairs and maintenance, monitoring staff attendance and time, and assisting staff as needed. The specialist coordinates recruitment activities and interview scheduling, provides new faculty member orientation, manages multiple physician calendars and appointments, and coordinates business travel as assigned. The work schedule may change based on department needs. The role serves all age groups.

Requirements

Minimum of four years of previous secretarial or administrative work experience in an office setting.
Previous experience with Microsoft Office applications and email/calendaring.
High school diploma or equivalent.
Ability to work in a fast-paced environment and proactively resolve problems with minimal supervision.
Ability to handle multiple priorities and adapt to frequent change.

Nice To Haves

Five years of previous secretarial or administrative work experience in an office setting.
Previous experience in an academic health care setting.
Associate degree in Business, Accounting, or a related field from an accredited program.

Responsibilities

Assist with department budget planning and monitor expenditures.
Process accounts receivable and resolve discrepancies with vendors.
Maintain personnel files in accordance with JCAHO expectations.
Order supplies and equipment and report hazards to the appropriate department.
Assist with appointment scheduling and patient registration, resolve patient disputes, and answer telephone calls.
Verify insurance, obtain referrals and authorizations, and stay informed about insurance policies and changes.
Stay informed about Hospital and HR policies as they are implemented.
Arrange for repair and maintenance of office equipment.
Monitor staff attendance and time and assist staff as needed.
Coordinate day-to-day administrative activities and support department fiscal and time management objectives.
Coordinate recruitment activities and schedule applicant interviews.
Perform daily activities with minimal supervision and proactively resolve problems in a fast-paced environment.
Provide new faculty member orientation.
Manage multiple physician calendars and appointments.
Coordinate business travel arrangements as assigned for new recruits and current departmental faculty members.