Review Administrative Specialist

MountainSeed Appraisal Management LLC • Atlanta, GA

12h • Remote

About The Position

The position is responsible for prepping the file for the reviewer as well as follow up to ensure timely delivery to our clients. Logs applicable information into the tracking system and updates clients. Professional communication and problem-solving skills are imperative. The position is equally responsible for handling reviewer issues and escalated service requests from team leads and managers.

Requirements

• Some experience in the banking or real-estate appraisal industry
• Attention to detail, strong written and verbal communication skills, and efficiency in responding to written messages through a computer system.
• Technological literacy and mastery of navigating web browsers and basic office software such as Outlook, Excel, and Word.
• Some technological knowledge of AI, Copilot and Claude AI.
• Comfortable working remotely with continuous focus on self- and company-improvement.

Responsibilities

• Ensure the correct Appraisal Report and Appraiser Invoice is uploaded into the platform.
• Work closely with the Review Coordinator, Team Lead, and/or Manager on pertinent issues
• Promptly update the client when an update is received from the reviewer
• Promptly update the reviewer when an update is received from the appraiser
• Run Compare Docs when revised appraisal is received, upload to the order and advise the reviewer
• Manage daily review workload for team to ensure reports are on track to be delivered to the client by the due date. Send follow up messages, make phone calls as necessary.
• Deliver courteous and professional customer service with the goal of exceeding customer expectations
• Respond to or appropriately escalate system messages and/or issues from Administrators, Clients, Reviewers, and Appraisers
• Additional responsibilities include answering phone calls, retrieving voicemails, responding to emails, and utilizing Microsoft Teams for instant messaging
• Special Projects as assigned by Team Lead and/or Manager
• Attend/participate in weekly L10 meeting

Benefits

• 3 weeks of PTO
• 13 company paid holidays
• paid parental leave
• flexible work environment
• Medical
• Dental
• Vision
• 401K plans

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees