Record Review Specialist

Versiti•Grand Rapids, MI

15h•Onsite

About The Position

Under the direction of the Manager of Record Review and/or the Record Review Team Lead, the Record Review Specialist is responsible for reviewing records and/or reports associated with donor qualification, blood donation, and lot release to ensure all processes are performed in accordance with standard operating procedures (SOPs) and are within regulatory guidelines. The Record Review Specialist verifies that associated quality control and maintenance are performed and within parameters for all processes. The Record Review Specialist ensures that review and lot release occurs within established turn-around times.

Requirements

High School Diploma required equivalent required
In lieu of academic degree, equivalent combination of education and/or commensurate experience (2+ years) in healthcare or blood banking required
Minimum 1-year health care, laboratory, or blood banking experience required
Demonstrate service excellence skills with ability to use tact and care in all situations according to people’s individual differences. required
Ability to apply judgment to detailed but very structured written or oral instructions. required
Able to organize work to provide productive work flow. required
Be able and available to work a flexible schedule as required based on volume, timing of blood collections and other departmental variables. required
Ability to write complex reports and correspondences. required
Ability to speak effectively with donors, volunteers and employees of the organization utilizing instructive or persuasive skills. required
Ability to work independently with minimum supervision, multi-task, and work with confidential information. required
Demonstrated knowledge of current Good Manufacturing Practices, Food and Drug Administration (FDA) regulations, and AABB standards related to blood center operations and collection requirements. required
Possess the following: Professional demeanor, Projection of appropriate professional image, Analytical skills, High level of organizational and detail-oriented skills, Excellent communication and customer service skills. required
Personal Computer (desk top, lap top, tablet) required
General office equipment (computer, printer, fax, copy machine) required
Microsoft Suite (Word, Excel, PowerPoint) required
Telephone required

Nice To Haves

1-3 years Minimum 1-year donor qualification or record review experience preferred

Responsibilities

Reviews records and/or reports to ensure compliance with SOPs and within regulatory guidelines before lot release (release of blood components for labeling).
Reviews daily, weekly, and monthly quality control and maintenance records of equipment, supply, and storage for the applicable collection date before lot release.
Perform data entry of blood donation record into system if applicable.
Initiates the appropriate deviation reporting forms and communicates with the appropriate management of unacceptable conditions for lot release.
Organizes and correlates in an established manner all paperwork associated in the record review process for record retention purposes.
Responsible for independent and/or collaborative decision making regarding critical steps in donor qualification, determining viability of product, and product release.
Serves as the internal and external point-of-contact for complex questions/concerns related to Record Review/Lot Release.
Contacts donors via phone, letter, or email to verify donation information.
Participates in meetings and communicates effectively to foster a team environment.
Assists in the development and achievement of departmental goals and objectives in support of the vision and mission of Versiti.
Assists in the implementation of federal requirements, blood center directives, and SOPs.
Seeks to participate in process improvement projects.
Completes projects/tasks according to established project plans.
Other duties as assigned.
Performs other duties as assigned.
Complies with all policies and standards.