Medical Record Review Associate

Paradigm Information Services, Inc.•City of Plattsburgh, NY

1d•Remote

About The Position

Paradigm is seeking a Medical Record Review Associate to support clinical review activities. This position assists with reviewing medical records, interpreting clinical documentation, and maintaining workflow accuracy. The ideal candidate has a clinical background (LPN, RN, or similar), strong attention to detail, and comfort working with digital tools in a remote environment. This is a 6+ month contract position, remote in approved states, and requires working from your own device. Assignment lengths are estimated based on the expected load or scope of work, with a possibility that the work may last longer or finish sooner than anticipated.

Requirements

Bachelor’s Degree in relevant field or 1-3 years equivalent work experience.
3 plus years of experience working in specialized area related to this role.
Demonstrates outstanding internal and external client service skills.
Excellent written and verbal communication skills.
Effective problem-solving ability.
Able to adapt to constantly changing environment.
Accustomed to successfully meeting critical deadlines.
Must be able to work both independently and as part of a team.
Must be proficient in Microsoft Office Suite.

Nice To Haves

Clinical background (LPN, RN, or similar)

Responsibilities

Ensuring excellent customer service internally and/or externally.
Generates required program reports or documentation accurately and on time.
Actively participates in the development of departmental procedures and process documentation.
Uses subject matter expertise in everyday tasks to meet the team’s objectives, make recommendations based on the interpretation/synthesis of data, and assess team needs to determine action.
Proactively identifies opportunities for process improvement.
Assists in the planning and/or execution of special projects.
Ensures the protection of sensitive information.
Resolves technical and subject matter issues.
Collaborating with others to identify and resolve issues or process improvements.
Acts as a liaison within the group and throughout the organization to meet client needs and coordinate service delivery.
Adhering to standard operating procedures (SOP’s).
Assisting with the creation, documentation, and implementation of departmental procedures.
Participating in meetings and being a dependable resource on assigned projects.
Assists management with escalations when applicable.
Assists with training.
Effectively escalates issues and acts as first point of escalation for Associate I.