Administrative Specialist

Kentucky Personnel Cabinet•Frankfort, KY

23h•Onsite

About The Position

The Kentucky Transportation Cabinet is committed to meeting or exceeding the needs and expectations of our customers. Our focus is on people: our customers, our employees, and our partners. We will continually improve both the delivery of our products and services and the processes that support that delivery to provide a safe, efficient, environmentally sound, and fiscally responsible transportation system that delivers economic opportunity and enhances the quality of life in Kentucky. By joining our Division of Motor Carriers IFTA/KIT/KYU/UDI Tax Section as an Administrative Specialist in Franklin County, you will have the opportunity to provide high-level professional administrative support to internal staff and leadership related to an agency's business operations.

Requirements

Graduate of a college or university with a bachelor's degree.
One year of professional, administrative, or business experience.
Additional education will substitute for the required experience on a year-for-year basis.
Additional administrative, business, research, and/or clerical experience will substitute for the required education on a year-for-year basis.
Applicants must be currently authorized to work in the United States for any employer.

Nice To Haves

Customer Service experience in a Business Setting
Experience with helping customers with calls or emails
Experience interpreting and enforcing policies, procedures and statues
Experience handling business documents

Responsibilities

Provide direct customer service to the industry by either telephone, electronic or digital means to answer less- involved tax questions such as tax status, reinstatements, and documentation request.
Assist Tax Specialist and supervisor in a collection of carrier, tax, compliance, and payment data.
Assist with gathering KYU Automatic Truck Screening (KATS) reports for the tax specialist.
Assist with gathering documentation, digital observations and any other data needed by the tax specialist to make a report to the carrier observed on the KATS system.
Direct the customer to the website if any tax filings or penalties are due and been billed.
Assist the KY Weight Distance (KYU)/KIT FUEL Tax Specialist.
Assist with customer questions providing account research assistance or pulling documents to aid in the processing of amending returns and refunds.
Process daily impounds from Commercial Vehicle Enforcement (CVE) to ensure all taxes and fees are collected from the carrier.
File all tax-related paper documents in the appropriate folder and place in the library for future reference.
May assist the bond specialist in the search for documents needed to process a bond refund request.
All other duties as assigned.