Administrative Specialist

FXI•Archdale, NC

7d•Onsite

About The Position

FXI is a leading producer of foam innovation in the Bedding, Furniture, Industrial, Home & Office, Healthcare, and Transportation markets. We have made it our mission to provide tailored solutions that delight our customers and consumers. With our corporate headquarters, high-tech research and development facility, and multiple manufacturing locations in North America, FXI has built a culture of innovation and achievement that is recognized by customers, suppliers and peers. Our products include finished goods, sub-assemblies, services, and raw materials for OEMs, fabricators, and retailers. You will find FXI's foam innovations inside, around, and under yourself in countless applications. Everywhere foam goes, FXI's innovations lead the way! Won't you join us? Our High Point, North Carolina facility utilizes approximately 55 employees through 2 shifts and multiple value streams. The site specializes in producing polyurethane foam while shipping finished goods across the southeast. As a key location within FXI’s manufacturing network, the High Point plant is known for its strong focus on operational excellence and continuous improvement. Team members work in a collaborative, supportive environment where innovation and learning from others plays a central role.

Requirements

High School diploma or GED equivalent required
Proficiency in Microsoft Office
Excellent data entry skills a must
ERP/MRP experience required; SAP and Kofax preferred
Proficient in English with excellent verbal communication and written skills
Previous Customer Service experience in a manufacturing environment preferred
Minimum 2 years customer service required
Ability to communicate effectively including effectively presenting information, comprehending, and communicating detailed instructions, reading and writing correspondence and memos, and having knowledge of commonly used concepts, practices, and procedures as required by the position
Ability to apply common sense practices to carry out detailed oral or written instruction
Ability to deal with problems involving multiple variables in continuously changing situations
Possess a sense of urgency and take ownership of assigned projects while able to work independently

Nice To Haves

SAP and Kofax preferred

Responsibilities

Responds to consumer, customer, and sales representatives’ telephone and email inquiries professionally
Provides consumers, customers and sales reps with product and service information
Communicates delivery times, issues, and customer concerns/complaints
Completes order entry, updating customer files, invoicing, and shipping of products
Analyzes customer service problems, assists operations with production and shipping schedules, and helps maintain accurate inventory of product
Maintains customer service standards and practices for exceeding customer expectations
Obtain necessary information to set up new customers
Foster an environment of open communication and collaboration between all departments to meet shipping schedules
Accurately code and process invoices
Clear open receipts at month end to relieve the Good Receipt (GR) and Invoice Receipt (IR) balance
Handle vendor and internal inquiries promptly
May work on special projects/assignments upon request
Manages month end closing processing