Administrative Specialist II / North Augusta (North Augusta)

State of South Carolina • Aiken County, SC

9d • Onsite

About The Position

This position is located at the SC Department of Behavioral Health and Developmental Disabilities (DBHDD) - Office of Mental Health, Aiken-Barnwell Mental Health Center, 413 W Martintown Rd, North Augusta, SC 29841. The Administrative Specialist II / North Augusta will perform receptionist and administrative duties independently at the North Augusta clinic. Using knowledge of operation and general office procedures to make independent decisions concerning processing of information and customer relations.

Requirements

• A high school diploma and two years of clerical experience; or an associate degree in secretarial science or other related field; or three years of clerical experience.
• Ability to lift 5 pounds and operate a state vehicle.
• Knowledge of general office procedures.
• Ability to utilize standard computer programs/equipment as well as ability to learn OMH/ABMHC operating systems.
• Receive general supervision and support from immediate supervisor.
• Be able to operate a state vehicle (as applicable to position).
• Be subject to SCOMH/ABMHC policies/procedures.
• Be able to pass CPR and Managing Agitation in the Psychiatric Setting (MAPS) Certification.

Nice To Haves

• Bilingual abilities in English and Spanish (or another language) are a plus.

Responsibilities

• Monitoring schedules of assigned clinical and medical staff to ensure maximum efficiency of patient care hours.
• Proactively backfill cancelled appointments to maintain productivity.
• Complete patient registrations, collect vitals for telehealth physicians, and provide accurate documentation to medical staff.
• Collect patient payments and ensure timely bank deposits in accordance with agency policy.
• Maintain compliance with DOFS policies and procedures.
• Perform additional administrative duties as assigned to support clinic and agency operations.
• Greet patients upon arrival and responds promptly to their needs.
• Provide exceptional customer service both in person and over the phone.
• Update patient demographic information during the check-in process.
• Communicate professionally with staff and patients at all times.
• Adhere strictly to HIPAA guidelines.
• Accurately enter and import fiscal, demographic, and insurance information into patient records.
• Ensure documentation is completed correctly and in a timely manner in compliance with federal and state regulations, QA standards, and CARF requirements.
• Participate in supervision sessions, trainings, and agency meetings.
• Comply with Corporate Compliance and Risk Management policies and plans.
• Attend Cultural Affairs trainings and demonstrates effective use of social awareness, interpersonal knowledge, and communication skills.

Benefits

• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children.
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• S.C. Deferred Compensation Program available
• Retirement benefit choices
• State Retirement Plan (SCRS)
• State Optional Retirement Program (State ORP)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree