Administrative Specialist II

State of Maryland • Baltimore City, MD

4d • Onsite

About The Position

The Vital Statistics Administration registers and issues birth and death certificates and issues marriage certificates and divorce verifications for events that occurred in Maryland. The main purpose of this full-time contractual position is to provide call center support to constituents and other agencies and political offices requiring services from the Division of Vital Records (DVR). This position will provide hands-on assistance in resolving requests and complaints and responding to email and phone inquiries from constituents and other local and State agencies. This position will require broad knowledge of the range of complex Division of Vital Records (DVR) services as the work is not specific to one program. This position will also evaluate and prioritize emerging issues relative to the needs and strategic goals of the Maryland Department of Health (MDH) customer service initiative. This position will require the ability to manage a high volume of time-sensitive calls and provide timely and appropriate responses to customer inquiries.

Requirements

• Graduation from an accredited high school or possession of a high school equivalency certificate.
• One year of experience performing administrative staff, clerical, clerical technical, or secretarial work.
• Candidates may substitute 30 credit hours from an accredited college or university for the required experience.
• Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year-for-year basis for the required experience.

Nice To Haves

• Bilingual in Spanish and English (written and spoken).
• Experience working collaboratively with internal and external partners.
• Experience taking initiative and managing multiple assignments.
• Experience demonstrating attention to detail and accuracy in preparing and maintaining information.
• Experience providing information and assistance in a call center environment.

Responsibilities

• Provide call center support to constituents and other agencies and political offices requiring services from the Division of Vital Records (DVR).
• Provide hands-on assistance in resolving requests and complaints.
• Respond to email and phone inquiries from constituents and other local and State agencies.
• Evaluate and prioritize emerging issues relative to the needs and strategic goals of the Maryland Department of Health (MDH) customer service initiative.
• Manage a high volume of time-sensitive calls and provide timely and appropriate responses to customer inquiries.

Benefits

• Subsidized health benefits coverage for themselves and their dependents (contractual employees working 30+ hours/week may be eligible).
• Dental coverage (employee responsible for full premium).
• Accidental death and dismemberment insurance (employee responsible for full premium).
• Life insurance (employee responsible for full premium).
• Leave accrual (contractual employees who have worked 120 days in a 12-month period accrue leave at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED