TLT/SDA Administrative Specialist II

King County•Wa, WA

23h•Onsite

About The Position

The King County Sheriff's Office is hiring a Term-Limited Temporary / Special Duty Assignment Administrative Specialist II to provide professional, responsive customer service as a primary point of contact for customers and staff. The role performs a broad range of office support and clerical duties at an assigned worksite, serving the public and internal staff while learning administrative duties, County policies, and procedures. The assignment is benefit-eligible and expected to last approximately 12 months. The position is based at Precinct 4, 14905 6th Ave., Burien, WA 98166. The typical schedule is 40 hours per week, Monday through Friday, and work is performed in person. Overtime is eligible with prior supervisor approval.

Requirements

At least one year of full-time administrative support and office experience.
Administrative and clerical support experience covering a wide variety of duties.
Strong communication and interpersonal skills, including providing program-specific information about rules, regulations, and policies in person, by telephone, and in writing.
Experience greeting visitors, screening calls, scheduling meetings, and directing and responding to public and internal requests.
Demonstrated experience using conflict resolution, de-escalation, and problem-solving techniques.
Ability to write clearly, proofread effectively, and manage documentation.
Initiative and accountability in tracking assignments, prioritizing workload, adapting to changes, and following through.
Ability to maintain records, use tracking systems for evidence, and document releases.
Ability to use standard office equipment, including a personal computer, copier, and multi-line telephone.
Experience with or knowledge of inventory procedures for ordering and distributing supplies or equipment, and knowledge of basic accounting skills.
Good keyboarding skills and experience using Word, Excel, Outlook, database applications, or other relevant software; minimum typing speed of 35 WPM.
Strong organizational and multitasking skills.
Ability to maintain confidentiality and discretion when handling highly sensitive information.
Must pass a thorough background investigation, including a polygraph.
Must be a United States citizen, Lawful Permanent Resident, or DACA recipient.
Must be able to read, speak, and write English fluently.
Must not have any KCSO automatically disqualifying background factors.

Nice To Haves

Two years of previous front-facing customer service experience.
Two years of experience answering telephone lines and facilitating call resolutions.
Previous public sector, law enforcement, court, or legal experience.
Knowledge of King County Sheriff's Office policies and procedures.

Responsibilities

Provide program-specific information to internal and external customers by telephone, in writing, and in person, including information about obtaining and filing police reports and obtaining concealed pistol licenses.
Process concealed pistol license applications, including fingerprinting, background checks, logging information, and testing new CPL database and software programs.
Establish, maintain, modify, track, and retrieve information; compile data from files, contracts, records, microfilm, maps, computer files, spreadsheets, and database applications.
Compose and draft documents and correspondence; prepare paperwork and files; and organize and file documentation.
Maintain, track, order, and distribute supplies and equipment.
Scan and upload documents to electronic systems, verify documentation, and update electronic databases through data entry.
Process mail and information, respond to mail when appropriate, identify priority or time-sensitive matters, and maintain security and confidentiality.
Attend meetings and take notes; schedule meetings and maintain calendars for supervisors or programs.
Perform other duties as assigned.