Administrative Specialist II

State of North Carolina•Martin County Martin, NC

1d•Onsite

About The Position

The North Carolina Department of Health and Human Services (DHHS) is seeking an Administrative Specialist II to join the Child Support Services Section within the Division of Social Services. This role is located at the Customer Support Call Center in Martin County, NC, and operates in a fast-paced, high-volume environment. The Child Support Services Section is responsible for establishing administrative procedures and financial accountability for core services including locating non-custodial parents, establishing paternity and support obligations, collecting payments, and enforcing support obligations. The Administrative Specialist II will be part of the Compliance and Support unit.

Requirements

High school diploma or General Educational Development (GED) diploma and four years of related administrative experience.
Ability to sit for long periods of time.
Ability to look at a computer monitor for an extended period of time.
Ability to type for an extended period of time.

Nice To Haves

Working experience compiling, assimilating and organizing both printed and electronic information with knowledge of data collection, storage, organization, manipulation and/or analysis of data.
Experience using office equipment and other relevant technology (software and systems) to meet organizational needs.
Experience with identifying and understanding issues, problems, and opportunities; use effective approaches for choosing a course of action or developing appropriate solutions.
Must be able to clearly convey information and ideas through a variety of media to individuals or groups.
Must be able to present ideas clearly and effectively in written form using correct grammar, organization, and structure.

Responsibilities

Provide accurate information on daily and monthly reports.
Create badges and users in the statewide Child Support System, ACTS (Automated Collection and Tracking System).
Mail generated ACTS documents for callers.
Assist with annual security trainings.
Handle technical trouble shooting of equipment and applications.
Ensure sufficient supplies for operational purposes for mail, print jobs, and office supplies.
Monitor building security systems, reports and audits.
Communicate and coordinate vendor services, building repairs, and ensure cleaning services.