Administrative Specialist I – Patient Relations– Cherry Hospital

State of North Carolina•Wayne, MI

5d•$39,244 - $68,679•Onsite

About The Position

This position is responsible for interviewing patient/guardians to accurately collect demographic, financial, and insurance information for the Epic system. Will use Epic’s Real Time Eligibility (RTE) and external portals to confirm health plan coverage and obtain information for authorizations. Will monitor and resolve assigned work queues in Epic and work closely with Central Billing Office staff to prevent billing delays. Responsible for managing a patient’s personal funds to ensure compliance with policies. Cherry Hospital is a State-of-the-Art Psychiatric hospital located in Goldsboro, North Carolina. Cherry Hospital serves the 38 most eastern counties of North Carolina with a mission to serve those with the greatest need and the fewest resources. We strive to create a healing environment in which every team member has opportunity to positively impact on the lives of those around them and the individuals we serve.

Requirements

High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.

Nice To Haves

Strong communication skills in both oral and written form.
Ability to organize and work independently.
Working knowledge of health insurance eligibility.
Ability to utilize office equipment and other relevant technology (software and systems) to meet organizational needs.

Responsibilities

Interviewing patient/guardians to accurately collect demographic, financial, and insurance information for the Epic system.
Using Epic’s Real Time Eligibility (RTE) and external portals to confirm health plan coverage and obtain information for authorizations.
Monitoring and resolving assigned work queues in Epic.
Working closely with Central Billing Office staff to prevent billing delays.
Managing a patient’s personal funds to ensure compliance with policies.