Administrative Specialist I (Temporary)
About The Position
This is a temporary position located at 3001 Terminal Drive, Raleigh - Wake County with the Department of Revenue. The Office of State Human Resources (OSHR) aims to provide a solid Human Resource management foundation, responsible oversight, and creative solutions through a collaborative approach with all stakeholders to maximize the potential of our greatest asset – OUR EMPLOYEES. Temporary employees who work an annual average of 30 or more hours per week may be eligible for health insurance coverage under the High Deductible Health Plan (HDHP). For more information on Health Benefits offered visit www.shpnc.org. Visit www.nctemporarysolutions.com for employment information. Permanent and time-limited NC State Government employees must separate from their permanent or time-limited position in order to work in a temporary position. All temporary employees are limited to one NC State Government temporary assignment at a time. Individuals hired into a temporary State job must be fully qualified for the job. OSHR supports the Governor's Job Ready initiative and seeks to expand a temporary skill set to enhance their qualifications for State government and private sector jobs. Exposure to an agency's culture, process, procedures, and potential learning opportunities can provide valuable experience to those who may seek permanent employment with the state.
Requirements
- High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.
Nice To Haves
- Knowledge, Skills and Abilities/Management Preferences: Assist taxpayers by answering questions and helping complete paperwork related to their accounts while providing excellent customer service
- Educating and enforcing compliance with motor carrier, alcohol and motor fuels tax laws, rules, procedures, and regulations
- Answer general questions from taxpayers and representatives regarding issues relating to filing reports, making payment, notices received, account balances and tax laws
- Requires detail-oriented person able to exercise judgment in analysis of taxpayer's accounts
- Must keep current with tax return and law changes
- Strong verbal communication skills are essential to effectively assist and educate taxpayers
- Ability to demonstrate courteous, professional, and efficient behavior while dealing with controversial matters and irate customers
- Ability to use Department of Revenue mainframe computer systems and work in multiple computer systems
Responsibilities
- Assist taxpayers by answering questions and helping complete paperwork related to their accounts while providing excellent customer service
- Educating and enforcing compliance with motor carrier, alcohol and motor fuels tax laws, rules, procedures, and regulations
- Answer general questions from taxpayers and representatives regarding issues relating to filing reports, making payment, notices received, account balances and tax laws
- Requires detail-oriented person able to exercise judgment in analysis of taxpayer's accounts
- Must keep current with tax return and law changes
- Strong verbal communication skills are essential to effectively assist and educate taxpayers
- Ability to demonstrate courteous, professional, and efficient behavior while dealing with controversial matters and irate customers
- Ability to use Department of Revenue mainframe computer systems and work in multiple computer systems
Benefits
- Health insurance coverage under the High Deductible Health Plan (HDHP) may be available for temporary employees working an annual average of 30 or more hours per week.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
