Administrative Specialist I

State of North Carolina

1d • $39,244 - $68,679

About The Position

This position is part of a 4-person support team that performs a variety of support functions for the Mental Health Licensure and Certification Section, which comprises over 75 employees. This section licenses and regulates 32 services in two separate MHL branches, 7 MHL survey teams, and 2 ICF/IID survey teams. The Administrative Specialist I position, under the supervision of the Administrative Supervisor, is responsible for daily office operations, including processing survey documents, hard-copy and electronic files, facility licensure, data entry, maintaining the integrity of all databases, USPS mail, email, phone calls, and reception coverage. The support staff are responsible for processing licensure applications (changes, initials, and renewals) and issuing licenses for the entire state. Must be able to multitask and pay attention to detail, while also being proficient in Adobe, Excel, Outlook, and Word. Tasks may include ordering supplies and equipment, helping process fee payments, delinquency of penalties, and fees for licensure applications, gathering and disseminating information for public record requests, and the Attorney General’s Office. The staff are generally the first contact for the public, providers, other government agencies, private organizations, lawyers, and other professionals.

Requirements

• Must be able to establish and maintain working relationships with others and carry out general instructions, both written and oral.
• Strong ability to multitask, proofread and pay close attention to details.
• Strong data entry skills with the ability to work in multiple databases with accuracy while using Adobe, Excel, Outlook, and Word
• The ability to handle multiple tasks and respond cordially and effectively to phone calls and emails.
• High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.

Responsibilities

• processing survey documents
• hard-copy and electronic files
• facility licensure
• data entry
• maintaining the integrity of all databases
• USPS mail
• email
• phone calls
• reception coverage
• processing licensure applications (changes, initials, and renewals)
• issuing licenses for the entire state
• ordering supplies and equipment
• helping process fee payments, delinquency of penalties, and fees for licensure applications
• gathering and disseminating information for public record requests
• Attorney General’s Office

Benefits

• Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).
• Employees also receive paid vacation, sick, and community service leave.
• In addition, paid parental leave is available to eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED