Administrative Specialist I

State of North Carolina

1d

About The Position

This position serves as the customer service representative and is the human contact for Food and Nutrition Services recipients with questions concerning the Electronic Benefits Transfer (EBT) card and access to benefits. Position engages in problem solving using recipient information, data from an administrative terminal, NC FAST database, on-line information guide and online manual.

Requirements

• High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.

Nice To Haves

• Must be able to use Microsoft Office applications (Excel, Word, PowerPoint, Teams, SharePoint, Outlook), along with the ability to navigate web-based applications and hyperlinked scripting guides.
• Must be able to read, understand, and apply program policies to identify the root cause of a client issue and develop an effective and efficient solution, utilizing web-based applications and scripting guides.
• Must possess the skills and experience necessary to perform telephone client services using modern VOIP phone systems and be able to handle high-volume calls (150 – 200 calls per day) promptly and efficiently.

Benefits

• Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).
• Employees also receive paid vacation, sick, and community service leave.
• In addition, paid parental leave is available to eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED