Administrative Specialist I
About The Position
This position serves as the customer service representative and is the human contact for Food and Nutrition Services recipients with questions concerning the Electronic Benefits Transfer (EBT) card and access to benefits. Position engages in problem solving using recipient information, data from an administrative terminal, NC FAST database, on-line information guide and online manual. The mission of North Carolina's Division of Social Services (DSS) is to partner with communities to promote self-reliance and self-sufficiency, working to prevent abuse, neglect, and exploitation while strengthening vulnerable individuals, children, and families by providing essential support, fostering dignity, and ensuring safe environments. While the overall goal is consistent across counties, specific phrasing varies, focusing on empowering residents and connecting them with services like food assistance, Medicaid, child support, and child welfare.
Requirements
- High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.
Nice To Haves
- Experienced in the use Microsoft Office applications (Excel, Word, PowerPoint, Teams, SharePoint, Outlook), along with the ability to navigate web-based applications and hyperlinked scripting guides.
- Must be able to read, understand, and apply program policies to identify the root cause of a client issue and develop an effective and efficient solution, utilizing web-based applications and scripting guides.
- Experienced in telephone client services using modern VOIP phone systems and be able to handle high-volume calls (150 – 200 calls per day) promptly and efficiently.
Responsibilities
- Serves as the customer service representative and human contact for Food and Nutrition Services recipients with questions concerning the Electronic Benefits Transfer (EBT) card and access to benefits.
- Engages in problem solving using recipient information, data from an administrative terminal, NC FAST database, on-line information guide and online manual.
Benefits
- health insurance options
- standard and supplemental retirement plans
- NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis)
- paid vacation
- sick leave
- community service leave
- paid parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
