Administrative Specialist I

Georgia State University • Atlanta, GA

4d • Onsite

About The Position

These are exciting times at the Counseling Center. We are growing, and we are thrilled that you are interested in being a part of our team. We are surrounded by individuals empowered to use their expertise and talents to achieve our mission to pursue excellence. Are you ready for us? Are you seeking an opportunity with purpose and direction? If you are, we have the perfect opportunity for you! We hire great people from a wide variety of educational, career, and personal backgrounds, not just because it is the right thing to do, but because it makes us a stronger team. The Counseling Center department is seeking 1 Administrative Specialist I to join the already awesome team taking the department to the next level of excellence! The Administrative Specialist for the Counseling Center will work on the Atlanta campus.

Requirements

• Bachelor’s degree and one year of related experience, or a combination of education and experience.

Nice To Haves

• Strong organizational and time management skills
• Ability to manage multiple priorities in a fast-paced environment
• Excellent communication and customer service skills
• Attention to detail and accuracy
• Ability to handle sensitive and confidential information
• Proficiency in office systems and scheduling platforms

Responsibilities

• Coordinate front office operations and manage scheduling for Same Day Consultations (SDCs), initial appointments, and follow-up services.
• Ensure adherence to established procedures for client check-in, intake, and service setup.
• Provide guidance and support to front desk staff and assist with training on policies and workflows.
• Troubleshoot scheduling issues and resolve client concerns, escalating as needed.
• Maintain waitlist processes, including communication and documentation.
• Deliver high-quality customer service to students, visitors, and campus partners.
• Answer incoming calls, respond to inquiries, and direct clients appropriately.
• Perform administrative tasks such as data entry, scanning, and maintaining records.
• Support overall office operations and assist with additional duties as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level