Administrative Specialist I
State of North Carolina•Martin County, NC
•Onsite
About The Position
This position serves as the customer service representative and is the human contact for Food and Nutrition Services recipients with questions concerning the Electronic Benefits Transfer (EBT) card and access to benefits. Position engages in problem solving using recipient information, data from administrative terminal, NC Fast database, on-line information guide and online manual.
Requirements
- High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.
Responsibilities
- Respond to clients’ calls for assistance.
- Greet callers professionally, promptly, and in a courteous manner.
- Order and cancel EBT Cards.
- Provide balance inquiries and PIN instructions.
- Provide client with application and recertification status.
- Provide transaction history and issue transaction statements.
- Convey relevant benefit information to WIC and Out-of-State case workers.
- Escalate requests for assistance to counties and management via email or by phone.
- Stay connected to the call center’s phone system and in available status.
- Complete error-free exception claims.
- Properly maintain current passwords for a variety of systems.
- Accurately document time off call center phone system.
- Accurate and timely submissions of Beacon entries and leave requests.
- Accurately record, collect and review information to complete call center reports.
- Maintain knowledge level of all systems, policies, and procedures.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
