Administrative Specialist I - Legal Assistant
About The Position
The mission of the North Carolina Department of Insurance is to promote a stable insurance market through unbiased regulation and to protect the lives and property of every citizen in all 100 counties while fostering superior, user-friendly service, courtesy, and respect. Our agency licenses insurance agents, adjusters, bail bondsmen and more, along with investigating fraud matters involving insurance consumers and any entity or individual regulated by the Department. In an ever-changing environment, it is the vision of the Department of Insurance to maintain the stabilization of the insurance industry in order to provide more products, competitive prices and consumer protection. The North Carolina Industrial Commission is vested as a court of exclusive and original jurisdiction by the General Assembly to adjudicate and administer the North Carolina Workers’ Compensation Act. The Industrial Commission processes over 65,000 workers’ compensation injury reports and claims filed annually under the Act. This responsibility includes overseeing and providing for the trial of contested cases as well as administering non-contested cases. Workers who are injured by accident on the job or who contract an occupational disease receive disability and medical benefits as ordered by the Industrial Commission. The Industrial Commission is also a court of original jurisdiction for litigating tort claims against the State under the North Carolina State Tort Claims Act. Additionally, the General Assembly has mandated the Industrial Commission to provide an adjudicated process for Childhood Vaccine-Related Injury claims and Compensation to Persons Erroneously Convicted of Felonies. It acts as a court of exclusive and final jurisdiction for death claims made by families of law enforcement officers, fire fighters, rescue squad workers and civil air patrol members arising under the Public Safety Employees’ Death Benefits Act. Each of these adjudicatory systems requires administration of contested and uncontested claims, review of agreements, and supervision of payment of benefits. This position currently qualifies for a hybrid telework option with routine office and remote workdays.
Requirements
- Demonstrated work experience in a clerical or administrative support role in an office environment.
- Demonstrated work experience using multiple computer software applications, including Microsoft Word and Outlook, and have the ability to learn and become proficient with a Salesforce-based case management system.
- Demonstrated work experience drafting correspondence and entering and tracking data.
- Demonstrated work experience planning, prioritizing, and organizing work assignments in a high-volume office environment.
- Demonstrated experience to work independently, utilize exceptional organizational skills, clearly convey oral and written information, and maintain effective working relationships with internal and external stakeholders.
- High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.
Responsibilities
- Aids one or more Deputy Commissioners by performing word processing tasks and preparing and serving hearing calendars, correspondence, opinion and awards, orders, and other Industrial Commission decisions in a computer-based, paperless system.
- Communicates with claimants, adjusters, medical provider offices, court reporters, attorneys, and Industrial Commission personnel by phone and written correspondence.
- Cross-trains with each staff position in the Deputy Commissioner Section to be able to perform the work of other staff members when agency needs dictate.
- Ensures that cases are determined and administered in a timely, efficient, and equitable manner.
- Provides accurate and timely document management.
- Processes and serves orders in a large volume of cases.
- Provides timely and professional responsiveness to claimants, attorneys, and all other parties involved in the Industrial Commission cases.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
