Administrative Specialist Continuous Quality Improvement (CQI)

Talbert House•Cincinnati, OH

15d•$19 - $19•Onsite

About The Position

Performs a range of technical, administrative and clerical duties in support of program operations including the CQI initiatives.

Requirements

Excellent written and verbal communication skills
Strong customer service skills
Intermediate computer skills and proficient in Microsoft Office
Adhere to acceptable professional/clinical boundaries and confidentiality
Intermediate administrative clerical skills (e.g. general office duties, reception and record keeping)
Learning contract specifications
Excellent English and grammar composition
General organizational and analytical skills
Ability to multi-task
Highly self-motivated and able to work proactively both independently and as a team
High School Diploma or GED Equivalent.
Minimum 1 year experience in administrative support role

Responsibilities

Conduct ongoing quality assurance reviews of case files to ensure compliance with agency, contractual, county, state, and federal requirements.
Monitor case documentation for accuracy, completeness, timeliness, and adherence to program standards.
Perform routine audits of participant records, case plans, journal notes, assessments, and supporting documentation.
Analyze audit findings and identify trends, areas of risk, and opportunities for process improvement.
Track contract performance measures and program outcomes to support achievement of established goals and benchmarks.
Prepare and maintain reports related to quality assurance, compliance monitoring, and performance outcomes.
Assist with state, county, and internal monitoring reviews by gathering documentation and responding to audit requests.
Provide coaching, technical assistance, and corrective action recommendations to staff based on audit findings and quality reviews.
Collaborate with leadership to develop and implement quality improvement initiatives that strengthen program performance and service delivery.
Monitor participation, engagement, and case movement to ensure customers are progressing toward program goals and self-sufficiency.
Ensure compliance with evolving state regulations, policy changes, and contractual requirements by communicating updates and best practices to staff.
Support the development, implementation, and maintenance of Continuous Quality Improvement (CQI) processes and performance monitoring systems.
Maintain tracking systems for audit findings, corrective actions, staff coaching, and quality improvement efforts.
Participate in staff trainings and provide guidance on documentation standards, compliance expectations, and quality case management practices.
Other Duties as Assigned