Continuous Improvement Specialist
About The Position
This role focuses on identifying process bottlenecks and opportunities for operational improvement. The specialist will be involved in process mapping, workflow documentation, and SOP development. They will also support KPI tracking, reporting, and operational data analysis, as well as assist in planning and executing integration projects. Maintaining dashboards and reporting tools to track risks, deadlines, and project progress is a key responsibility. The role requires coordination with cross-functional teams, support for issue resolution, and preparation of reports for leadership. Additionally, the specialist will train and coach employees on new processes and continuous improvement practices, and support Kaizen events and workshops.
Requirements
- Strong analytical, organizational, and problem-solving skills
- Excellent communication and documentation abilities
- Experience with Lean, Kaizen, Six Sigma, or other CI methodologies
- Ability to work in a fast-paced, cross-functional environment
- Experience with data analysis tools and dashboard reporting platforms
- Experience supporting operational improvement or process optimization initiatives
Nice To Haves
- Experience with methodologies such as Kaizen, 5S, Value Stream Mapping, Root Cause Analysis (RCA), and PDCA (Plan-Do-Check-Act)
- Experience leading Kaizen events or CI workshops
- Familiarity with tools such as Microsoft Project, Power BI or similar platforms
Responsibilities
- Identify process bottlenecks and opportunities for operational improvement
- Conduct process mapping, workflow documentation, and SOP development and updates
- Support KPI tracking, reporting, and operational data analysis
- Assist in planning and executing integration projects, including timelines and go-live activities
- Maintain dashboards and reporting tools to track risks, deadlines, and project progress
- Coordinate with cross-functional teams (Operations, IT, Product, and Customer Support)
- Support issue resolution and follow-up activities tied to improvement initiatives
- Prepare reports, summaries, and documentation for leadership review
- Train, coach, and support employees on new processes and continuous improvement practices
- Support and participate in Kaizen events and continuous improvement workshops
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
