Administrative Specialist - Behavioral Health

Seven Hills Foundation•Southbridge, MA

8d•Onsite

About The Position

We are looking for a dedicated and detail-oriented Administrative Specialist to join our team at a licensed mental health clinic. As the first point of contact for clients, visitors, and staff, you’ll play an essential role in creating a welcoming, efficient, and supportive environment. If you are someone who thrives in a fast-paced environment, enjoys helping others, and has a keen eye for detail, we’d love to hear from you!

Requirements

High School Diploma, GED, or HiSET required.
1–3 years of related experience, preferably in a healthcare or mental health setting.
Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and ability to navigate the internet and EHR systems.
Excellent interpersonal skills, with a friendly, approachable demeanor for interacting with clients, visitors, and staff.
Strong attention to detail and ability to manage multiple tasks efficiently while maintaining a calm and organized workspace.
Ability to handle sensitive information with discretion, and uphold confidentiality in all interactions according to HIPAA regulations.
Ability to carry out primary job functions while sitting and standing for extended periods.
Must be able to perform tasks in a noisy environment, and lift items (up to 50 lbs) when needed.
Valid driver’s license and reliable personal transportation, as the role may require occasional travel.

Responsibilities

Serve as the first point of contact for clients and visitors, greeting them warmly and assisting with check-in and check-out procedures. Ensure a positive and professional experience for everyone who walks through the door.
Answer phones, respond to inquiries, and direct calls or messages to the appropriate staff in a timely, professional manner.
Manage clinician calendars, schedule appointments, and coordinate effectively using our Electronic Health Record (EHR) system.
Verify insurance coverage, collect copayments, and assist clients with necessary intake or consent forms, ensuring seamless billing and documentation processes.
Maintain strict adherence to HIPAA regulations and ensure confidentiality in all interactions.
Assist with various administrative tasks such as copying, faxing, scanning, filing, and providing support for clinicians and administrative staff as needed.
Maintain a clean, organized, and trauma-informed reception area to ensure a safe and welcoming environment for clients and staff.
Assist with data entry, report generation, and documentation to support program compliance and funding requirements.
Provide administrative assistance during audits, inspections, or licensing reviews to ensure smooth operations.
Perform other administrative tasks as required to support overall clinic operations and provide a high level of service.

Benefits

Health Insurance: Offered through Blue Cross Blue Shield , with generous company contribution.
Enhanced Retirement Plan: 25% - 33% Employer match based on tenure.
Student Loan Assistance: Consolidation, counseling, & limited employer contribution!
Discounted Tuition with College & University Partnerships!
Tuition Assistance: Reimbursed or prepaid college coursework!
Home Mortgage Initiative: Favorable down payment ( 3-5%) , reduced closing costs co-paid by Seven Hills!
Generous Accrued Paid Vacation: 3 weeks in your first year!
Vacation Cash-Out Option
3 Paid Personal Days
11 Paid Holidays
Accrued Paid Sick Time
Enhanced Retirement Plan: 25% - 33% Employer match (Minimum of 20 worked hours per week)
Student Loan Assistance: Consolidation and free debt counseling!
Personal PTO - (Minimum 20 hour regular part-time schedule - does not apply to per diem)