Administrative Services Specialist

Arlington County VA • Arlington, VA

14h • Hybrid

About The Position

The Department of Parks & Recreation (DPR) is seeking an Administrative Services Specialist to provide a broad range of services to staff and the public. Services will be provided at a desk with a high volume of customer walk-in traffic and in a call center work environment via telephone, as well as performing traditional receptionist duties, data entry, and responding to internal customer requests through Help Desk software. This position will report directly to the Administrative Services Team Leader.

Requirements

• Completion of the requirements for graduation from a standard senior high school or vocational school, a GED certificate, or the equivalent
• Some experience providing administrative support
• Exceptional communication and customer service skills
• Strong attention to detail and organization
• Proven success working collaboratively in team environments
• Proficiency in multi-tasking

Nice To Haves

• Working in a registration, reservation or call center environment
• Receptionist duties and working in a team environment
• Providing program support in a fast-paced work environment involving stringent deadlines
• Resolving client’s problems and documenting outcomes in writing
• Using Computer information systems, proficiency with Microsoft Office Suite and/or graphic design

Responsibilities

• Entering large volumes of data into the automated registration and scheduling system (RecTrac)
• Offering in-person and call center telephone assistance to citizens interested in classes, workshops, special events, camp offerings, programs and facility scheduling
• Assisting customers with fee and payment options, including processing fee reduction applications, payments, auto-debit payments for year-round programs and sending payment reminders
• Providing customers with alternative classes/camps for eligible applicants, including maintaining and managing program waitlist
• Performing administrative tasks, including managing data and compiling specialized reports for staff, maintaining all files and records, mailing bills, and creating complex Excel spreadsheets

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED