ADMINISTRATIVE SERVICES OFFICER 1

Arizona Department of Administration • Phoenix, AZ

1d • $50,000 - $55,000 • Hybrid

About The Position

WE ARE LOOKING FOR RESULTS-ORIENTED, DRIVEN INDIVIDUALS WITH A THIRST FOR PROBLEM SOLVING. AT ARIZONA DEPARTMENT OF ENVIRONMENTAL QUALITY (ADEQ) OUR MISSION IS TO PROTECT AND ENHANCE PUBLIC HEALTH AND THE ENVIRONMENT IN ARIZONA. THROUGH CONSISTENT, SCIENCE-BASED ENVIRONMENTAL REGULATION; AND CLEAR, EQUITABLE ENGAGEMENT AND COMMUNICATION; WITH INTEGRITY, RESPECT AND THE HIGHEST STANDARDS OF EFFECTIVENESS AND EFFICIENCY. BECAUSE ARIZONANS TREASURE THE UNIQUE ENVIRONMENT OF OUR STATE AND ITS ESSENTIAL ROLE IN SUSTAINING WELL-BEING AND ECONOMIC VITALITY, TODAY AND FOR FUTURE GENERATIONS. WE ARE CURRENTLY LOOKING FOR EMPLOYEES WHO ARE COMMITTED TO OUR AGENCY, PASSIONATE TO EXCEL IN THEIR CAREER AND ENGAGED IN OUR MISSION. ONLY THIS CALIBER OF EMPLOYEE WILL BE SUCCESSFUL IN DRIVING OUR AGENCY TOWARDS ACCOMPLISHING OUR MISSION. ADMINISTRATIVE SERVICES OFFICER 1~BUSINESS & FINANCE Job Location: ADDRESS: MISSION PARTNERS ~ 1110 W. WASHINGTON STREET, PHOENIX, AZ 85007 Posting Details: SALARY: $50K-$55K GRADE: 19 CLOSING DATE: OPEN UNTIL FILLED Job Summary: We have an immediate opening for a Billing and Collections Specialist (ASO 1) in our Business & Finance Unit, Mission Partners Division. THIS IS AN IN-OFFICE POSITION BASED OUT OF THE PHOENIX OFFICE. The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Requirements

• Comprehensive knowledge of general accounting principles
• Possess or acquire the ability to rigorously apply the principles, concepts, and methods of government accounting, specifically regarding accounts receivable and collection processes
• Proficiency in the methods and techniques utilized for effective debt collections
• Ability to research and compile complex information to support informed decision-making
• Familiarity with state statutes, rules, and regulations as they pertain to department and section operations
• Understanding of state government and department organizational structures
• Strong commitment to maintaining professional standards regarding confidentiality
• Proficiency in Microsoft Office and G-Suite/Workplace applications
• Strong communication skills; both oral and written
• Utilize critical thinking skills to ensure precise data entry across multiple systems and resolve any emerging issues
• Proficiency in intermediate Excel and computer applications to support data-driven financial decisions
• Efficiently and accurately perform data entry tasks while maintaining data integrity
• Collaborate effectively as a team member across various divisions to establish positive relationships
• Adapt quickly to shifting assignments and demonstrate flexibility in a dynamic work environment
• Maintain high performance and professional standards while meeting strict deadlines under pressure
• Possess a high degree of attention to detail to ensure the accuracy of all reports and data validation
• Research and compile information to assist in automating data validation and requirements gathering
• Efficiently organize and prioritize a diverse daily workload through effective time management
• Possess the analytical capacity to perform statistical and abstract analysis for informed decision-making
• Provide timely, tactful, and diplomatic customer service while interacting with a wide range of internal and external customer
• Utilize critical thinking skills to ensure precise data entry across multiple systems and resolve any emerging issues
• Possess or acquire the ability to rigorously apply ADEQ AMS Lean principles and tools to maximize customer value while minimizing resource use and fostering continuous problem-solving
• Maintain high performance and professional standards while meeting strict deadlines under pressure
• Demonstrate strong personal initiative and the analytical capacity to solve complex problems independently with minimal guidance
• Efficiently organize and prioritize a diverse daily workload, adapting quickly to shifting assignments
• Collaborate effectively as a team member across various divisions to establish positive relationships with the public and agency personnel
• Provide timely, tactful, and diplomatic responses to all inquiries while ensuring tasks are completed with total accuracy
• Exercise sound judgment and provide regular, prompt updates on work status and potential issues

Nice To Haves

• Preferred Bachelor’s degree or equivalent industry experience
• 2-5 years of administrative, accounting or accounts receivable experience or in a related field

Responsibilities

• Perform billing and data entries into key systems and external files
• Manage collections outreach and respond to inquiries
• Complete assigned collection calls and monitor collections progress, including researching disputes
• Conduct skip tracing and update customer contact information
• Assist with mailings and check deposits
• Preparation of reports, charts, reconciliation, and other accounting related duties as needed
• Oversee the precise and punctual production of invoices for air programs, water, waste, and sundry invoices as needed
• Maintain accurate billing records, assist with billing questions or reconciliations, and provide program feedback regarding billing completion
• Perform skip tracing to research and update customer contact information for returned mail and invalid email addresses, ensuring follow-up and resolution
• Engage in collection efforts, including call drives, customer outreach, and managing customer inquiries and disputes
• Document collections progress by updating customer call notes, collection logs, and boards in the appropriate system
• Assist with clerical collections/billing functions, including demand letter mailings, daily mail opening, and processing check logs/deposits
• Update and produce reports, reconciliations, and support other accounting duties as needed

Benefits

• 10 paid holidays per year
• Accrual of sick and annual leave beginning at 12 and 13 days per year respectively for full-time employees
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• A top-ranked retirement program with lifetime pension benefits
• A robust and affordable insurance plan to include medical, dental, life, short-term and long-term disability
• An incentivized commuter club and public transportation subsidy program
• We promote the importance of work/life balance by offering workplace flexibility
• We offer a variety of learning and career development opportunities
• By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree