Administrative Services Manager - MABCD

Sedgwick County•Wichita, KS

10d•$60,673 - $83,375•Onsite

About The Position

Manages, plans and directs the work of MABCD’s permit writers, code specialists and administrative staff. Ensures that policies, procedures and workflows of MABCD’s permitting and licensing functions generate seamless and efficient workflows reflective of the industry’s current best-practices. Tracks and analyzes data for both internal and external use. Projects and plans for staffing requirements based on external, economic, seasonal and other (potentially unforeseen) factors impacting workload.

Requirements

Two (2) years of supervisory experience.
Four (4) years of experience in an administrative office role.
The administrative office experience can be substituted by education from an accredited college or university in business or management, with each year of education substituting for one year of experience.

Nice To Haves

Bachelor’s degree from an accredited college or university in business or management.
Five years of supervisory experience or office management.
Experience supervising an administrative team specializing in customer-facing, time sensitive, revenue generating operations.
Permit technician certification.

Responsibilities

Directs and plans the work of permit writers, code specialists and administrative staff
Schedules staffing levels in accordance with workload requirements are met
Sets expectations and framework for appointment scheduling through the appropriate scheduling system
Ensures excellence in all customer service interactions, regardless of medium (phone, in-person or written)
Processes time and attendance recordkeeping for administrative staff in both Sedgwick County and City of Wichita’s payroll systems
Creates, revises, and interprets policies which impact all sections of the MABCD’s revenue generating operations.
Sets policies and trains/directs staff to ensure the intake, issuance and finalization of permits is accomplished according to current code and industry best practice
Oversees and adopts policy and procedures for verifying completion of permits, final inspections and issuance of Certificates of Occupancies that comply with all applicable codes, rules and ordinances
Provide input and recommendations on code requirements for contractor licensing, trace certificate requirements and permit issuance (not an exhaustive list).
Assist the MABCD Director by coordinating monthly Board of Code Standards and Appeals meetings, to include member and quorum management, and preparation of meeting agendas and minutes.
Regulate internal fee collection and cash handling to ensure processes are operating in accordance with Sedgwick County’s cash handling and audit guidelines.
Process and approve permit refund requests
Serve as the back up records coordinator for both KORA and FOIA requests (received from Sedgwick County, City of Wichita and other sources)
Generate various reports ranging in frequency from daily to annually to satisfy annual Key Performance Indicator requirements, inform decisions related to staffing level management, and spot emerging trends and opportunities.
Generate and provide reports in response to other internal and external data requests, including requests from industry stakeholders and media.