Administrative Services Manager

GRM Inc • West Kelowna, BC

1d

About The Position

GRM Inc. is pleased to invite applications for the position of Administrative Services Manager. This is an exciting opportunity for an experienced administrative professional and people leader who is ready to take on greater responsibility and contribute to the continued growth and operational excellence of GRM. The Administrative Services Manager leads the team, systems, and processes that provide critical administrative support across GRM's operations. Working closely with Operations, Finance, Procurement, and other functional leaders, this position helps ensure our teams have the accurate information, effective systems, and administrative support they need to deliver exceptional service to our clients and partners.

Requirements

• Demonstrated experience leading and developing people.
• Highly organized and comfortable managing multiple priorities.
• Takes ownership and follows issues through to resolution.
• Communicates effectively and builds strong working relationships across departments.
• Understands how strong administrative processes support successful operations.
• Comfortable learning and supporting technology and business systems.
• Looks for better ways of doing things and embraces continuous improvement.
• Demonstrates professionalism, sound judgment, confidentiality and GRM's Core Values.

Nice To Haves

• 3-5 years of administrative management or business operations experience, including people leadership.
• Post-secondary education in Business Administration, Management, Operations or a related discipline is preferred.

Responsibilities

• Lead, coach and develop the Administrative Services team.
• Coordinate administrative support across GRM's operations.
• Oversee work-order administration and operational systems, including GRM Time 2.0 and client portals.
• Support contract administration, reporting and operational documentation.
• Monitor administrative and operational KPIs and identify areas requiring follow-up.
• Oversee contractor compliance administration.
• Support Procurement with bids, tenders, contractor onboarding and preferred-partner documentation.
• Work with Finance and Operations to support accurate and timely information required for client invoicing.
• Develop and improve administrative procedures, workflows and training.
• Identify opportunities to improve efficiency, communication, consistency and service across the organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree