Administrative Services Manager

Worldwide Flight Services, Inc. • Honolulu, HI

5d • Onsite

About The Position

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us? The Administrative Services Manager provides high-level administrative support and oversight to a team of administrative assistants located across multiple facilities. The role ensures consistency, compliance, and operational efficiency by delegating workloads appropriately, coaching team members, and monitoring adherence to company policies and procedures. The incumbent will coordinate meetings, manage communications, and perform a variety of administrative tasks to support leadership and relieve management of routine clerical duties.

Requirements

• High school diploma or equivalent; associate degree or higher preferred
• 3–5 years of administrative or office management experience
• At least 1 year of supervisory or lead experience
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
• Strong verbal and written communication skills
• Ability to coach, delegate, and oversee work across multiple locations
• Excellent organizational and time management skills
• Ability to maintain confidentiality with sensitive information
• Professional, customer service–oriented demeanor
• Ability to follow company policies, procedures, and safety standards
• Ability to read, write, and speak the English language.

Nice To Haves

• Associate or bachelor's degree in business administration or a related field
• Experience supporting multi-site or distributed operations
• Prior experience in aviation, logistics, or transportation environments
• Familiarity with SAP, SuccessFactors, or similar HR/operations systems
• Knowledge of scheduling, reporting, and document control procedures
• Experience coaching or training administrative staff
• Strong problem-solving and process improvement skills
• Ability to adapt quickly to shifting priorities and operational needs

Responsibilities

• Supervise and coordinate the work of administrative assistants at assigned facilities, ensuring consistent quality, accuracy, and compliance with operational procedures.
• Coach and mentor administrative team members to promote professional growth, collaboration, and accountability.
• Delegate workload effectively and monitor completion of assigned tasks to meet deadlines and operational priorities.
• Schedule meetings, including coordination of conference rooms, equipment, and related logistics.
• Read and route incoming correspondence; locate and attach appropriate files and background materials for leadership review.
• Draft, type, and distribute routine correspondence, reports, and other documents as needed.
• Maintain organized filing systems (electronic and physical) for correspondence, reports, and confidential records.
• Answer and direct incoming calls, take messages, and place outgoing calls as necessary.
• Schedule appointments and maintain calendars for assigned leaders or departments.
• Greet and assist visitors, determining the nature of business and directing them to the appropriate person or department.
• Compile data and prepare summaries or reports as requested.
• Perform other related duties as assigned to support smooth operations.

Benefits

• Access your pay when you need it through DailyPay app!
• On the spot awards offered through the Awardco Platform including gift cards and more!
• Multiple options for both full and part-time employees!
• WFS Employee Extras: Travel Discounts, Pet insurance, Discount Shopping & More!
• Wellness Programs offered to all employees!
• 401k program offered!
• Opportunity for Internal Mobility and transfers available!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED