ADMINISTRATIVE SECRETARY - 64005659 1 1 1

State of Florida • Saint Petersburg, FL

2d • Onsite

About The Position

This position provides information, resources, directions, and various other information to clients and visitors of the Health Department in person and via the phone. The role involves using databases for data input, scanning and importing medical records, and registering/scheduling client appointments using the EHR. The Administrative Secretary will also operate various office equipment, stay current on Health Department services, programs, and locations, maintain client confidentiality, and manage email and telephone lists.

Requirements

• Ability to prioritize responsibilities
• Ability to use office equipment including copy and fax machines
• Ability to establish and maintain effective working relationships
• Skill in use of a personal computer
• Ability to communicate effectively; verbally and in writing
• Knowledge of patient confidentiality laws
• Ability to operate a multiline telephone system
• Use multiple computer programs and software such as Microsoft office to retrieve and/or input data.
• Strong internal and external customer services skills
• Independent problem-solving skills
• Strong verbal communication and listening skills
• Ability to work effectively and cooperatively with others
• Ability to manage diverse situations
• At least 1 year experience working in a medical office setting
• At least 1 year experience working in a fast-paced customer service position
• All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English.

Nice To Haves

• Bilingual in English and Spanish
• Experience working in a call center

Responsibilities

• Provides information, resources, directions and various other information to clients and visitors of the Health Department in person and via the phone.
• Uses databases to input data as required.
• Scans and imports medical records.
• Registers and schedules client appointments using the EHR.
• Uses various office equipment including telephones, fax and copy machines.
• Keeps current regarding services provided by the Health Department, programs and locations.
• Maintains confidentiality of client information.
• Reads and responds to email daily.
• Reviews and maintains intra-agency and inter-agency telephone lists and extensions.

Benefits

• Annual and Sick Leave benefits.
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
• Retirement plan options, including employer contributions
• Flexible Spending Accounts.
• Tuition waivers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed