Administrative Resource-Customer Support
Rio Grande•Albuquerque, NM
•Hybrid
About The Position
We, at Rio Grande, are passionate about offering world-class customer service, developing long-lasting customer relationships and empowering our associates to have an active and influential voice in how things get done. This is a full-time position.
Requirements
- Minimum of 2 years experience in customer service
- Passion for going above and beyond to help customers grow their businesses.
- Computer proficiency in a Windows/Microsoft Office-based environment and Internet navigation skills.
- Self-motivation and bias to action.
- Ability to gather and analyze information to quickly understand the customer’s core issue and collaborate on a solution.
- Excellent verbal and written communication skills
- Ability to de-escalate and diffuse customer issues to reach a win-win solution.
- Active listening skills.
- Ability to adapt to change.
- Positive attitude.
- Sales experience.
- Strong attention to detail and problem-solving skills.
Nice To Haves
- SharePoint knowledge
- Bilingual in Spanish
Responsibilities
- Assist with customer service concerns and Distribution Center order related issues.
- Communicate with customers via phone, chat, and email identifying the customers’ needs and how our products and services best serve those needs.
- Handle customer inquiries in a friendly, professional manner to ensure excellent customer service experience.
- Process customer orders and cover phone queues as needed
- Perform administrative duties in support of sales and customer service
- Collaborate with teammates to recommend and create process improvements.
- Manage multiple business software systems to effectively serve the customer.
- Manage and prioritize daily activities and duties within service level agreements
Benefits
- Medical plan with low premium rates and no high deductible (includes dental and vision) and telemedicine
- 401(k) matching program
- Paid time-off benefits, plus an additional seven paid holidays
- Paid life insurance and optional additional life insurance
- Long-term and short-term disability
- Flexible spending account
- Pet insurance
- Tuition reimbursement
- On-site gym and company wellness program
- Bereavement leave
- Employee discounts at Rio Grande
- Local and national discounts on various travel and entertainment
- Competitive compensation, including an opportunity to share in the profits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
