Administrative Regulations Analyst 3 (Two Compliance Consultants)

State of Washington•Multiple Locations Statewide, WA

20d•Hybrid

About The Position

The Washington State Liquor and Cannabis Board (WSLCB) is hiring two Administrative Regulations Analyst 3s, also described as Compliance Consultants. Positions are located in Spokane, Washington, and either Federal Way or Mount Vernon, Washington. The roles provide technical assistance and education to licensed liquor, cannabis, tobacco, and vapor businesses to support compliance and prevent violations through fair, objective, and consistent outreach. Analysts work independently to plan, prioritize, develop, and carry out education and community outreach activities, with educational priorities set in conjunction with supervisor input. They resolve complex issues and have latitude to determine methods and procedures for their work. The positions may deliver verbal warnings and Notices to Correct when appropriate. The work includes providing training and consultation, conducting compliance and final inspections, reviewing licensee reports and records, and helping develop educational materials, policies, and procedures. Analysts collaborate with Licensing Division staff and commissioned Enforcement and Education Division staff to promote consistent interpretation of laws and rules. They document inspection and field-visit findings, make recommendations, conduct follow-up visits, and may assist with investigations, hearing exhibits, and case presentations. The positions are currently eligible for telework but require at least two days per week in the office; this arrangement may change based on business needs. The roles include an essential function of in-person interaction with others.

Requirements

Five years of combined relevant professional experience and education in business administration, public administration, criminal justice, police science, or a closely related field, including experience working with a regulated industry to provide education and guidance on rules and laws with the goal of voluntary compliance; OR one year of experience as an LCB Enforcement Officer.
Ability to write clearly and succinctly.
Ability to communicate effectively orally on a one-to-one basis and in group settings.
Ability to read, understand, and interpret policies and procedures successfully.
Valid, unrestricted Washington State driver’s license; corrective lenses are excluded.
Ability to take action to learn and grow, including recognizing personal strengths and weaknesses and using learning to improve government programs and processes.
Ability to take action to meet others’ needs through flexibility, adaptability, customer-service focus, and empathetic responses.
Accountability, including responsibility for quality and timely results, developing solutions with little oversight, making timely decisions, and addressing issues when expectations are not met.
Ability to build and maintain trusting, cooperative relationships with coworkers and customers, and contribute to an environment that honors diversity.
Effective written and spoken communication, including active listening, conveying accurate information, and adapting language to the audience.
Ability to compose, proofread, and edit clear, technically correct documents and independently respond to customer emails and letters.
Ability to extract and compile data for narrative, statistical, or other reports.
Ability to work in a continuous process improvement environment and seek ways to eliminate waste and improve quality.
Ability to build and maintain customer satisfaction and develop solutions to customer challenges.
Ability to understand and follow safety policies and promptly report injuries, accidents, or hazards.
Ability to influence others to voluntarily accept recommendations or advice to achieve compliance.
Sound judgment, stress tolerance, tact, diplomacy, and workload management, including organizing complex or competing assignments and completing accurate work on time.

Nice To Haves

Understanding of the WSLCB’s regulatory authority and jurisdiction.
Ability to communicate and collaborate effectively with stakeholders who have diverse interests.
Demonstrated ability to develop and deliver effective oral presentations to small groups.
Demonstrated ability to coordinate workshops and/or training.
One or more years of experience in consulting and/or interviewing to collect data or obtain statements.
Demonstrated ability to handle conflict arising from regulatory inspections while maintaining positive customer service.
Experience participating in administrative hearings, such as testifying.

Responsibilities

Educate and engage licensees, the public, and other stakeholders through licensee support, consultation visits, education, and employee training.
Deliver formal and informal training on applicable RCWs and WACs to cannabis licensees, managers, and employees.
Respond to verbal and written inquiries concerning cannabis laws, regulations, and licensing.
Develop intervention strategies to achieve immediate correction and long-term compliance, including recommendations for corrective action and monitoring progress.
Prepare clear, concise, accurate, and factual oral and written summaries of inspection results.
Assist in developing and implementing education plans and community outreach strategies, including preparing outreach and educational materials.
Participate in comprehensive compliance inspections of licensees, premises, records, advertising, labeling, and devices.
Conduct announced and unannounced premises checks and scheduled inspections of licensed establishments to check compliance and provide technical assistance.
Conduct follow-up visits when appropriate to confirm that identified conditions have been abated.
Record findings in the agency records management system and document field visits in written reports, including recommendations or agreements; provide report copies to licensees.
Assist commissioned team members in analyzing and responding to complaints concerning licensed locations, and may help review licensee documents, including financial records, during financial investigations.
Make initial contact after a nonspecific complaint or a first complaint that is not related to public health or safety, and educate licensees, managers, or employees about the allegations.
Provide input on education policies, procedures, and regulations.
Write investigation findings, create exhibits for hearings, and assist in presenting cases to a board, commission, or administrative law judge when necessary.
Schedule and conduct final inspections promptly, communicate final inspection status and pre-licensure issues to Licensing staff, and conduct follow-up final inspections when necessary.
Review monthly and annual tax reports for in-state licensees and tobacco tax requirements for tobacco licensees, as applicable.
Collaborate with Licensing Division staff and commissioned Enforcement and Education Division team members to support consistent messaging and interpretation of laws and rules.
Plan, prioritize, develop, and implement education and community outreach activities for regulated industries.

Benefits

Comprehensive benefits package, including medical, dental, vision, long-term disability, and life insurance.
Paid vacation, leave, and holidays.
Tuition waiver for eligible courses at state universities and colleges, subject to space availability and applicable fee waivers.
Tuition reimbursement for courses taken with prior approval to further an employee’s career development with WSLCB.
Training and career development programs, including online courses and LinkedIn Learning.
Healthy work/life balance, which may include flexible or alternative work schedules and telework or remote-work opportunities when possible.
Employee Assistance Program.
Wellness program with reimbursements for certain fitness-related activities.
Onsite exercise facility for employees working at the WSLCB headquarters building in Olympia.
Infants at Work Program for eligible employees who are new parents or legal guardians, subject to job duties, work location, and supervisor approval.
Free parking.