Administrative Receptionist-Bilingual Required

Mid-Willamette Valley Community Action Agency•Salem, OR

6d•$20 - $22•Onsite

About The Position

Mid-Willamette Valley Community Action Agency (MWVCAA) is seeking a mission-driven individual to join their team as an Administrative Receptionist. This role is crucial in providing telephone coverage, reception, and clerical assistance to support the agency's mission of reducing the impacts of poverty. The position involves tasks such as distributing mail, word processing, photocopying, filing, and other assigned projects, directly contributing to the efficient operation of MWVCAA's programs.

Requirements

High school diploma or general education degree (GED).
One year of office/clerical related experience.
Equivalent combination of education and experience may be considered.
Candidate must pass a comprehensive MWVCAA background screening prior to employment.
Successful registration with the Central Background Registry of the Child Care Division.
Candidate must pass pre-employment and random drug/alcohol screenings.
Basic proficiencies in computers, Microsoft Word, Excel and Outlook, database software, and web tools.
Effective interpersonal communication skills, in both oral and written form.
Bilingual English-Spanish skills are required.
Must pass a bilingual exam demonstrating fluent speaking, reading, and writing in English and Spanish.

Nice To Haves

Demonstrates tact, diplomacy and empathy when communicating with clients, staff and community partners.

Responsibilities

Provide telephone coverage, reception, and clerical assistance.
Distribute mail, perform word processing, photocopying, filing, and other assigned projects.
Answer multi-line telephones in a positive, timely manner.
Provide basic program information for all agency programs.
Screen and transfer calls appropriately.
Take and deliver telephone messages promptly.
Check agency voicemail regularly and return calls.
Greet visitors to the office with friendly, informative service.
Provide pamphlets and other basic program information.
Connect visitors with programs by providing contact and site address.
Assist visitors by answering questions, seeking out appropriate staff, or making referrals.
Ensure all visitors, staff, and guests are greeted promptly and directed professionally.
Process incoming and outgoing agency mail.
Utilize postage meter and other office equipment.
Date stamp correspondence and distribute it appropriately.
Take mail to the post office and courier mail to agency sites.
Provide clerical support in typing, photocopying, and other administration projects.
Maintain admin supplies and contact service personnel for equipment issues.
Ensure stamps, vouchers, gift cards, bus passes, and A/P checks are logged and secured.
Distribute paychecks according to procedures.
De-escalate visitors with complaints or demands.
Contact 911 in an emergency and use the all-call phone alert for emergencies.
Report suspicious activity promptly to management.
Follow HR procedures with new staff during New Staff Orientation and other HR events.
Administer the volunteer registration process.
Submit background checks, follow up, and report status.
Rotate kitchen duty (clean-up and coffee-making).
Comply with MWVCAA safety and personnel policies, including punctuality and attendance.